JM Lexus Collision Center Review from Leah C. on 01/31/2013


LC
Leah C.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/31/2013
verified customerVerified Customer
Category: Collision
Leah said the work was not done correctly. She said the vehicle has been in and out of the business 4 times for adjustments. When she picked the vehicle up the first time her husband saw corrosion on the battery so they left the vehicle to have the issue addressed. The second time she came in to pick it up the remote key was not working and the business had to order parts to fix the issue. The next time she returned because the front tires were wearing differently because the vehicle had not been aligned. She said the vehicle was taken to a different business as part of the alignment. The other business put the vehicle on the rack and showed her where the front brake plate had been bent and put back on the vehicle instead of being replaced. She said she does not remember dealing with the people at the business directly, she was taken care of by Paul. She said Paul has been very patient and concerned with working to get the vehicle fixed to her satisfaction. She would not recommend this business based on this experience.
Not Recommended