Kelly's Auto Body Centralia


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1368 Reviews

99% Would Recommend
Latest Review 6 days ago
Denice B. on 11/29/2016
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Denice said the business treats her well. They do well with their customer service and they do good work.
Category: Collision
Service Date: 11/08/2016
Review Created: 11/29/2016
This review was collected via phone interview by Customer Research Inc.
Debra M. on 11/29/2016
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Debra said the business provided good service. The appearance of the place of business met her expectations but she said it would be nice if the parking lot was paved.
Category: Collision
Service Date: 11/10/2016
Review Created: 11/29/2016
This review was collected via phone interview by Customer Research Inc.
Kathie P. on 11/24/2016
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Kathie said she was happy with the work this business performed and the time it took them to complete it.
Category: Collision
Service Date: 11/16/2016
Review Created: 11/24/2016
This review was collected via phone interview by Customer Research Inc.
Athena B. on 11/24/2016
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Athena said she was satisfied with the good work. Her vehicle looked good. It took an additional 5 days because additional damage was found.
Category: Collision
Service Date: 11/03/2016
Review Created: 11/24/2016
This review was collected via phone interview by Customer Research Inc.
Nicole T. on 11/24/2016
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Nicole said the business is really good.
Category: Collision
Service Date: 11/21/2016
Review Created: 11/24/2016
This review was collected via phone interview by Customer Research Inc.
Tim L. on 11/23/2016
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Tim said he is not sure that the paint job on his vehicle matches.
Category: Collision
Service Date: 11/14/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 12/02/2016

we have contacted the customer to come back in so we can look at the problem

Robert B. on 11/23/2016
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Robert said everything was done on time. The final bill was less than what was initially estimated and their quality of work is great. They vacuumed his vehicle after completing the repairs, which he appreciated.
Category: Collision
Service Date: 11/16/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Mike W. on 11/23/2016
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Mike said the turnaround time for his vehicle was quick and the staff's customer service was excellent. There was no paint work performed. He heard about this business by doing a Google search.
Category: Collision
Service Date: 11/10/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Donald A. on 11/23/2016
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Donald said the business is the best place in town to go to. He enjoys going there because they know how to do their work properly.
Category: Collision
Service Date: 11/07/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Claudia M. on 11/18/2016
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Claudia said the business does good work.
Category: Collision
Service Date: 11/03/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
Megan L. on 11/18/2016
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Megan said the staff at this business was very friendly. She has only gone to them a few times and they already know her by name. They also took the time to detail the front of her vehicle.
Category: Collision
Service Date: 11/04/2016
Review Created: 11/18/2016
This review was collected via phone interview by Customer Research Inc.
Norma P. on 11/15/2016
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Norma said she was very pleased with the customer service and she trusts them. She has no complaints.
Category: Collision
Service Date: 10/28/2016
Review Created: 11/15/2016
This review was collected via phone interview by Customer Research Inc.
Lisa J. on 11/15/2016
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Lisa said the business did a really good job.
Category: Collision
Service Date: 10/31/2016
Review Created: 11/15/2016
This review was collected via phone interview by Customer Research Inc.
Kirsten P. on 11/15/2016
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Kirsten said the customer service was good. Her vehicle took one day longer than what was promised because they needed more time to fix the inside of the trunk.
Category: Collision
Service Date: 11/04/2016
Review Created: 11/15/2016
This review was collected via phone interview by Customer Research Inc.
Amy L. on 11/14/2016
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Amy said it took so long to get her vehicle into the facility. The repair was a week later than promised because they did not have the part in stock.
Category: Collision
Service Date: 10/26/2016
Review Created: 11/14/2016
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 11/15/2016

there was additional damage found on the vehicle after it was torn down.we had to order a part that wasnt stocked locally

Bohnda O. on 11/13/2016
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Bohnda said this facility was good to deal with. It was easy and she had no problems.
Category: Collision
Service Date: 10/25/2016
Review Created: 11/13/2016
This review was collected via phone interview by Customer Research Inc.
Steve H. on 10/29/2016
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Steve said the business did a beautiful job and he was very happy. Everything was good with them.
Category: Collision
Service Date: 10/20/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Scott W. on 10/29/2016
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Scott said nothing went wrong. The work was good and they were right on time. Everything went well.
Category: Collision
Service Date: 10/21/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Donna C. on 10/29/2016
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Spoke with Cameron. She said the business was wonderful. She would like to thank them for the courteous treatment and great service.
Category: Collision
Service Date: 10/06/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Donna T. on 10/29/2016
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Donna said this business did not try to overcharge her. They found a used part that worked just as well as a new one. When he got the part, he contacted her and installed it. She was in and out in 45 minutes. She did not have paint work done.
Category: Collision
Service Date: 10/19/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
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