Kelly's Auto Body Centralia


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1529 Reviews

99% Would Recommend
Latest Review 5 days ago
Deborah M. on 08/12/2017
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Deborah said she has been a customer for years. They are always really good at what they do. They are informative. They deliver on what they say. The vehicle was delayed because of a parts delay. She has already recommended them.
Category: Collision
Service Date: 08/01/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Holly A. on 08/11/2017
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Holly said they were efficient and friendly.
Category: Collision
Service Date: 08/04/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Lorna A. on 08/11/2017
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Lorna said this business kept her updated on everything that was going on with her vehicle.
Category: Collision
Service Date: 07/25/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Alexis A. on 08/11/2017
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Alexis said the business provides great work, is on time and she is completely satisfied.
Category: Collision
Service Date: 07/20/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Tammy M. on 08/11/2017
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Tammy said the staff was very nice. They got the job done when they said they would have it done. They helped her get a rental vehicle. Her vehicle was spiffy and shiny when she picked it up. She heard about the facility because the owner used to be a customer of hers.
Category: Collision
Service Date: 07/21/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Bonnie M. on 08/11/2017
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Bonnie said she was very pleased with the work this business provided and their customer service. They were timely. The facility was clean. They were top notch.
Category: Collision
Service Date: 07/24/2017
Review Created: 08/11/2017
This review was collected via phone interview by Customer Research Inc.
Laura B. on 07/28/2017
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Laura said this business kept her vehicle three extra days because one part was not originally ordered with the other. She didn't know that it was necessarily their fault but it ended up taking longer than she would have hoped and it was on a holiday weekend. They did a great job and the color match was beautiful. They were outstanding, they really did a great job. She went to others but they were the best all around.
Category: Collision
Service Date: 07/12/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Renee J. on 07/27/2017
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Renee said the business was really good. They explained everything they were doing and updated her with how far along they were.
Category: Collision
Service Date: 07/07/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Dianna B. on 07/26/2017
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Dianna said this business did a really good job. They are professional and she is happy with the work. There was no paint work performed.
Category: Collision
Service Date: 07/13/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Mark D. on 07/22/2017
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Mark said the employees were efficient, good and very easy to deal with. Craig was efficient and a good guy. He liked the work and had no problems. The employees even dealt with the insurance company. The paint matches perfectly and so do the lines. His vehicle looks brand new again. There was one small detail, the tire rubs, on one side.
Category: Collision
Service Date: 07/10/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Brandy P. on 07/22/2017
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Brandy said she liked the work performed and the customer service.
Category: Collision
Service Date: 07/07/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Rose D. on 07/21/2017
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Rose said the business did a good job. She was told her vehicle would be ready on a Friday but it was not ready until the following Monday. She was not given a reason for the delay.
Category: Collision
Service Date: 07/10/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Mary T. on 07/21/2017
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Mary said this business was very good, quick and efficient. They were done ahead of schedule.
Category: Collision
Service Date: 07/03/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Brian W. on 07/21/2017
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Brian said he has known the business owner for years. The staff is easy to work with and they do a nice job.
Category: Collision
Service Date: 07/12/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Darren B. on 07/21/2017
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Darren said he is really satisfied with the service the business provides. The employees are friendly and straightforward. They kept him informed on the work status and they went over everything with him. He would not hesitate to use them again.
Category: Collision
Service Date: 07/13/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Jim B. on 07/21/2017
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Jim said the treatment is excellent from start to finish. They are good people, they're personable and they do good work. He would like them to keep up the good work.
Category: Collision
Service Date: 07/12/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Michael K. on 07/19/2017
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Michael said everything from start to finish went smoothly. He was very pleased and they exceeded his expectations.
Category: Collision
Service Date: 07/07/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Heidi K. on 07/17/2017
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Heidi said the business does good work. She had to bring something to their attention. There is a plastic plug missing from the door.
Category: Collision
Service Date: 07/06/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 08/10/2017

the customer came back and we replaced the plug for her

Jean C. on 07/16/2017
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Jean said their vehicle looked brand new after the service. It was ready ahead of schedule.
Category: Collision
Service Date: 07/07/2017
Review Created: 07/16/2017
This review was collected via phone interview by Customer Research Inc.
Delfina N. on 07/12/2017
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Spoke with Michelle. She said the business did a pretty good job.
Category: Collision
Service Date: 06/21/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1529 in total