Kelly's Auto Body Centralia


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1484 Reviews

99% Would Recommend
Latest Review 3 days ago
Rodger J. on 05/26/2017
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Spoke with Marlene. She said the business is nice and friendly. They got the job done. The only issue she had was when they replaced the door on her vehicle, they had forgotten to clean the window.
Category: Collision
Service Date: 05/11/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Holly B. on 05/26/2017
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Spoke with Chuck. He said the business was great and the work looked good. During the work, the battery died, which caused the vehicle's computer to loose its memory, which made the vehicle idle for a while.
Category: Collision
Service Date: 05/19/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Adam W. on 05/24/2017
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Adam said everything came out great and this business didn't take long.
Category: Collision
Service Date: 05/19/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
John D. on 05/24/2017
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John said his vehicle is fixed and looks great.
Category: Collision
Service Date: 05/19/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Willie C. on 05/24/2017
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Willie said he would recommend the business for service.
Category: Collision
Service Date: 05/19/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Linda W. on 05/24/2017
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Linda said the service was very good and excellent. She was referred to this business by her husband.
Category: Collision
Service Date: 05/17/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Rodelia S. on 05/12/2017
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Rodelia said this business did a really good job.
Category: Collision
Service Date: 05/05/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Walter M. on 05/11/2017
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Walter said the employees did a good job and did what they said they were going to do and on time.
Category: Collision
Service Date: 05/03/2017
Review Created: 05/11/2017
This review was collected via phone interview by Customer Research Inc.
Jack B. on 05/11/2017
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Spoke with Renee. She said she has gone there before and loves the place.
Category: Collision
Service Date: 05/03/2017
Review Created: 05/11/2017
This review was collected via phone interview by Customer Research Inc.
Krista B. on 05/11/2017
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Krista said the employees were not able to do all the work she wanted them to do. There was no paint work performed. She was referred to this business by the insurance facility and it was in a convenient location.
Category: Collision
Service Date: 04/25/2017
Review Created: 05/11/2017
This review was collected via phone interview by Customer Research Inc.
Holly O. on 05/08/2017
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Spoke with David. He said they were easy to work with. They were timely and up-front.
Category: Collision
Service Date: 04/27/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Scott P. on 05/01/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not using OEM parts "
Had my Truck at Kelly's for front end repair and paint. Not pleased with the use of cheap non OEM parts, the grill has glue on edges, bumper filler and fog lights are way out of alignment, paint has fisheye and then clear coated over it , finger smudged base coat on chips without clear. Not happy at all!.
Review Created: 05/01/2017 07:34 AM
Linda at Kelly's Auto Body Centralia responded on 05/03/2017

the customer was not happy with the fact we used aftermarket parts on his vehicle.but that is what his insurance company requires we have no control of that.there are no fish eyes in the paint.the fender was blended which means a small amount of paint on the edge of the panel and we clearcoat the entire panel.there were some pre existing rock chips that were cleared over.

Jason D. on 05/01/2017
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Jason said they are good at what they do.
Category: Collision
Service Date: 04/14/2017
Review Created: 05/01/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer H. on 04/26/2017
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Jennifer said this business was great to deal with. They were very pleasant and kept her fully aware of what was going on. The vehicle was delayed by a couple of days because there was a major power outage.
Category: Collision
Service Date: 04/10/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Matthew G. on 04/26/2017
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Matthew said the business kept him informed and they are very convenient. He said he is very happy with their work because they did a good job.
Category: Collision
Service Date: 04/13/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Melissa H. on 04/24/2017
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Melissa said this business gives exact quotes and are very timely in their responses.
Category: Collision
Service Date: 04/13/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Cheyenne P. on 04/24/2017
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Cheyenne said this business provided excellent customer service.
Category: Collision
Service Date: 04/14/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Josephine S. on 04/24/2017
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Spoke with Brandon. He said this business does outstanding work. They are always quick and efficient. They helped out with the insurance company by mediating. They figured out what they could do to help. They are local and have several years worth of experience.
Category: Collision
Service Date: 04/20/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Felipe V. on 04/24/2017
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Spoke with Crystal. She said this facility did a good job on the vehicle.
Category: Collision
Service Date: 04/03/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Patricia D. on 04/24/2017
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Patricia said she was satisfied with this business.
Category: Collision
Service Date: 04/14/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
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