Kelly's Auto Body Centralia


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1437 Reviews

99% Would Recommend
Latest Review 5 days ago
Ray D. on 03/22/2017
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Ray said this business did a thorough job. They cleaned his vehicle and it was priced fairly.
Category: Collision
Service Date: 03/14/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Harold S. on 03/22/2017
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Spoke with Joy. She said the business does a great job and they provide excellent customer service.
Category: Collision
Service Date: 03/15/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Madison Z. on 03/22/2017
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Madison said this facility is nice to work with. They are thorough and they do good work.
Category: Collision
Service Date: 03/13/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Tina A. on 03/22/2017
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Tina said she is totally satisfied with this business. Their parking lot was flooded but they advised her they had just gotten a permit to redo it.
Category: Collision
Service Date: 03/09/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Sharelle M. on 03/18/2017
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Spoke with Sharelle's husband. He said he had a wonderful experience with this business. They were able to fix his vehicle in a couple of days and even gave him a $40 gas coupon. Their prices were reasonable.
Category: Collision
Service Date: 03/02/2017
Review Created: 03/18/2017
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 03/20/2017

COLLISION 1 WAS HERE ON THE DAY THE CUSTOMER PICKED UP AND THEY WERE TAKING TESTIMONIALS AND GIVING CUSTOMERS A GIFT CARD

Patricia S. on 03/14/2017
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Patricia said she was extremely satisfied with this business.
Category: Collision
Service Date: 03/01/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Bill V. on 03/11/2017
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Spoke with Judy. She said the business did a great job.
Category: Collision
Service Date: 03/03/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Rodelia S. on 03/10/2017
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Rodelia said they did a great job and she was happy.
Category: Collision
Service Date: 03/02/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth V. on 03/10/2017
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Elizabeth said the business does a really good job and the employees are nice. They explained everything and they did as promised.
Category: Collision
Service Date: 03/02/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Malissa W. on 03/08/2017
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Malissa said the business does top notch work and she knows everything will be in expert working order. Everyone was very nice and they have good people skills. Her vehicle was cleaned inside and out. It was ready earlier than promised.
Category: Collision
Service Date: 03/01/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Terry H. on 03/08/2017
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Terry said they did an outstanding job and his vehicle looks beautiful. There was a spot on the back of his vehicle but they took it in and buffed it out. They went above and beyond what they had to do.
Category: Collision
Service Date: 02/24/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Julie C. on 03/08/2017
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Julie said she is satisfied with the work they did.
Category: Collision
Service Date: 02/23/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Binod S. on 03/07/2017
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Binod said they did not let him know they were working on his vehicle and they did not call him until it was ready. Everything was good and it was ready before the promised time that was indicated in the paperwork.
Category: Collision
Service Date: 03/01/2017
Review Created: 03/07/2017
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 03/08/2017

the customer dropped the vehicle off for repair.we started the repair as scheduled and called the customer when the vehicle was done . as was dicussed at time of drop off

Michael H. on 03/06/2017
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Michael said they made his vehicle look like new and it looked great.
Category: Collision
Service Date: 03/01/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Ken S. on 02/28/2017
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Ken said this business completed the work on his vehicle on time and did perfect work. The staff was great to work with.
Category: Collision
Service Date: 02/17/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Darin P. on 02/28/2017
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Spoke with Kimberly. She said when she went to go pick up her vehicle, she noticed a problem with the paint on her vehicle. She brought it to their attention and she is taking the vehicle back to them to have the issue with the paint resolved. She was not satisfied with the body work performed on the vehicle because when she got her vehicle, she noticed the hood of her vehicle did not sit right. She took it back the same day and they adjusted something on her vehicle but now she feels her vehicles hood sits too high.
Category: Collision
Service Date: 02/17/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 03/03/2017

we found a small spot on the corner of the hood that didnt get polished.and the hood adjuster needed to be adjusted. the customer came back and we fixed the issues in a few minutes.she is very happy with the repair

Karen B. on 02/25/2017
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Karen said the alignment was not quite right but seemed to function okay. She has already spoken to the facility about it and they are aware of it.
Category: Collision
Service Date: 02/13/2017
Review Created: 02/25/2017
This review was collected via phone interview by Customer Research Inc.
Teresa D. on 02/24/2017
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Teresa said her vehicle was delayed by a couple of days because they found additional damage.
Category: Collision
Service Date: 02/06/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Scott H. on 02/24/2017
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Scott said the repairs performed at this facility were done perfectly. The personnel were wonderful and everything was done for them. It was flawless and he would highly recommend them to others.
Category: Collision
Service Date: 02/06/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Jerry W. on 02/24/2017
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Jerry said she had no problems with the business because they took care of her and her vehicle. They were on time and very professional. She would definitely recommend them to others.
Category: Collision
Service Date: 02/10/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
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