Kelly's Auto Body Centralia

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

1990 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RJ
Rory J.
Washington
Verified Customer
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02/15/2019 Category: Collision
Rory said the employees did a good job. He did have to return to get the door adjusted.
This review was collected via phone interview by Customer Research Inc.

JB
Joshua B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Joshua said he was extremely satisfied with the work at the business.
This review was collected via phone interview by Customer Research Inc.

DB
Darlene B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Darlene said the staff was very helpful and personable.
This review was collected via phone interview by Customer Research Inc.

BS
Beverly S.
Washington
Verified Customer
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02/15/2019 Category: Collision
Beverly said she liked the staff, and appreciated the rides. Her vehicle was completed 1 day early and it looked pretty. She has used this business for years and enjoyed her experience.
This review was collected via phone interview by Customer Research Inc.

DM
Deborah M.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Collision
Deborah said the staff repaired the vehicle but it took awhile to get in, because they were busy. The vehicle is completely repaired but the front end is different and they had something about a muffler issue, and she's never had one before they hit a deer. The mechanic didn't see how it could be connected, but the front end is different than it was prior to the accident. She hasn't had a chance to call him, but they did a great job repairing the vehicle. It's not the end of the world but at the same time, she has to go somewhere else, because she thinks it's an issue that should be addressed, per the accident. She stated maybe it wasn't realized that the front end they got is not the same as what they had before. It went in since a piece had broken off the vehicle. The staff has always been super good about everything, and she's used this business for 14 or 15 years. They almost always go above and beyond. She just hasn't had a chance to talk to them. She said she doesn't want it to be a reflection of them, because they're a great business. She just hasn't finished the conversation, which is on her because she's been tied up elsewhere. They really care about getting a good job done. They take care of people, and always do the needed work on the given time frame. So, she really appreciates them, and has no complaints, because they do a great job.
This review was collected via phone interview by Customer Research Inc.
Linda from Kelly's Auto Body Centralia responded on 02/14/2019

i spoke with the customer, this was a misunderstanding, there is a part that she is coming back for and she is bringing the vehicle in so we can have the exhaust diagnosed at the exhaust shop.customer was completly happy


ZB
Zachary B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Zachary said the employees were nice. He was happy with the work, it was done fast and it was done well. The paint matches up.
This review was collected via phone interview by Customer Research Inc.

DA
Donna A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Donna said the staff was very helpful in explaining the repair process. The business took care of the overage charged.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Collision
Mary said the business quickly accomplished the repair to her vehicle. They had her vehicle done before schedule.
This review was collected via phone interview by Customer Research Inc.

LR
Lisa R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Collision
Lisa said the staff did what they promised, and they did a great job. She stated that she thinks they're a good business.
This review was collected via phone interview by Customer Research Inc.

RG
Rita G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Collision
Rita said the business was efficient and did a good job.
This review was collected via phone interview by Customer Research Inc.

RC
Roxanne C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Collision
Spoke with Mike. He said he dealt with this business before. They have always been efficient, professional and courteous . They did very good work.
This review was collected via phone interview by Customer Research Inc.

RJ
Ronald J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Ronald said the employees did good work.
This review was collected via phone interview by Customer Research Inc.

SV
Saydi V.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Saydi said that the only problem she has is that there is a rattling when idle coming from the side that the repairs were done on. She plans to contact the business and have them check what is causing the noise.
This review was collected via phone interview by Customer Research Inc.

JN
James N.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
James said this business was really good. They did a great job and the men were really friendly.
This review was collected via phone interview by Customer Research Inc.

LE
Lynnae E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Lynnae said the facility was clean. The staff was thorough and professional.
This review was collected via phone interview by Customer Research Inc.

CL
Christine L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Collision
Christine said the business did a great job. They were easy to work with and they finished the repair a couple weeks earlier than predicted.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Collision
Spoke with Heidi. She said they chose this facility due to some trusted referrals that they received. The service was professional, concise and prompt. For any expenses above and in addition to the original quote, the technicians were prompt to notify them and not to let it come as a surprise. She would definitely use this business again.
This review was collected via phone interview by Customer Research Inc.

TG
Tylar G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Collision
Tylar said the business was really quick and he had no issues.
This review was collected via phone interview by Customer Research Inc.

BH
Brent H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Collision
Brent said the facility's staff did work on his wife's vehicle about a year ago. On this visit, they replaced his headlight. He didn't have any paint work done. He stated they were pretty professional and they did the job correctly. He heard about this business online. (Customer chose not to answer all the questions.)
This review was collected via phone interview by Customer Research Inc.

DK
Dean K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Collision
Dean said the time frame of the repair the business provided was excellent.
This review was collected via phone interview by Customer Research Inc.

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