Kelly's Auto Body Centralia

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1803 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TB
Timothy B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Timothy said this business did good work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Spoke with Jill. She said everything was good, from the time her vehicle got there, until she picked it up. The vehicle was ready earlier than promised.
This review was collected via phone interview by Customer Research Inc.

AO
Amber O.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Amber said the employees were quick, communicated well, and did a nice job.
This review was collected via phone interview by Customer Research Inc.

NB
Nicole B.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Collision
Spoke with Melanie. She said the repair took longer than expected. The vehicle was returned three days later than promised. The cause was a parts delay related to the insurance adjuster.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Spoke with Rena. She said she had no problems. The staff worked with her and they were very genuine in their assessments.
This review was collected via phone interview by Customer Research Inc.

MJ
Matthew J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Collision
Matthew said everyone was super friendly and they did quality work. His vehicle came back looking really good.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Collision
Patricia said she had a wonderful experience. She was very happy with the work that was done and she really appreciated the guarantee she was given on the paint job. Her vehicle was ready a couple of hours earlier than promised. The staff were a great group.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Collision
Spoke with Mary. She said the vehicle looks wonderful and there are no problems. The cup holders were pushed in to hard. They cannot get them out, so they're returning the vehicle.
This review was collected via phone interview by Customer Research Inc.

GJ
Gerald J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Collision
Gerald said the employees were professional and courteous. He liked them.
This review was collected via phone interview by Customer Research Inc.

PY
Philip Y.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Collision
Philip said he was not satisfied with the amount of time it took for this business to repair 2 little dents. It was never explained why it took so long. Other than that, he was satisfied.
This review was collected via phone interview by Customer Research Inc.

GT
Glenn T.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Collision
Glenn said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

TE
Terese E.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Collision
Terese said she had no issues with the business. They answered all questions and went above and beyond with their explanations.
This review was collected via phone interview by Customer Research Inc.

CC
Crystal C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Collision
Crystal said the business was very nice , they did a really good job and had them in and out within less than 24 hours.
This review was collected via phone interview by Customer Research Inc.

RT
Rebecca T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Collision
Rebecca said the customer service was great. The business was able to get her in when she wanted. They worked with the insurance company, and made the process simple. She likes their new landscaping.
This review was collected via phone interview by Customer Research Inc.

DH
Debbie H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Collision
Debbie said this business is great. The employees did a good job, were very nice, and kept her informed.
This review was collected via phone interview by Customer Research Inc.

SS
Shelli S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Shelli said they were quick and did a good job.
This review was collected via phone interview by Customer Research Inc.

MR
Miranda R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Miranda said the staff at this business was really easy to work with. Her vehicle was delayed 2 business days, due to parts being damaged. She learned about this business on Facebook.
This review was collected via phone interview by Customer Research Inc.

AC
Alan C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Collision
Alan said the staff did a good job. He was very happy with it. He found this business on the internet., and stated he was glad he did.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Collision
Spoke with Cathy. She said they were faster than she ever thought they would be.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Collision
Richard said he is a repeat customer of the business and they do good work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1803 in total