Kelly's Auto Body Centralia

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1863 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


BS
Brad S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Collision
Brad said this business does excellent work and this was a repeat visit.
This review was collected via phone interview by Customer Research Inc.

CR
Charley R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Collision
Charley said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SR
Starrla R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Collision
Starrla said they felt this facility did the job extremely well and their service was pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

PL
Phil L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Collision
Phil said the work that was talked about was completed as per discussed. There were no surprises, it was exactly what the staff said it would be.
This review was collected via phone interview by Customer Research Inc.

CW
Chuck W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Collision
Chuck said the customer service was good. They got the work done and made the process easy.
This review was collected via phone interview by Customer Research Inc.

SB
Sarah B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Collision
Sarah said this business was quick, efficient, and friendly. They kept her updated with what was going on. Her vehicle was ready two days earlier than promised.
This review was collected via phone interview by Customer Research Inc.

SH
Sonja h.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Sonja said this business got her vehicle in quickly, and got to work on it quickly.
This review was collected via phone interview by Customer Research Inc.

RD
Ruth D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Ruth said she was really pleased with the work. It was two days later than promised because they had to reorder a part that was wrong.
This review was collected via phone interview by Customer Research Inc.

DR
Demmarie R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Spoke with Demmarie's husband. He said the business is the best repair facility around. There was no paint work done. He was overall very happy with the work provided by the staff.
This review was collected via phone interview by Customer Research Inc.

RP
Ricky P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Ricky said the service was quick.
This review was collected via phone interview by Customer Research Inc.

DS
Doug S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Doug said everything was fine. The employees did a good job. There wasn't any paint work done. His vehicle was done 2 days earlier than promised.
This review was collected via phone interview by Customer Research Inc.

SW
Sandy W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Collision
Sandy said she researched various repair businesses and received a referral from one of her customers. She received the best quote from this business and the technicians are the most honest. They gave a direct answer regarding the cost of the service and not an estimation. The vehicle was returned sooner than promised. Everyone was very nice and the facility was very clean. It was the best ever service. She is quite happy and will use this business again if ever she has another hiccup. Her vehicle looks really good.
This review was collected via phone interview by Customer Research Inc.

PR
Pascual r.
Washington
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2018 Category: Collision
Pascual said one of the cameras in not working right. He chose not to evaluate his likeliness to recommend this business. The repair took 2 extra days. Additional work was needed, which required ordering more parts.
This review was collected via phone interview by Customer Research Inc.
Linda from Kelly's Auto Body Centralia responded on 09/05/2018

i have contacted the customer,he will bring the vehicle back in unsure what the problem is the vehicle only has 1 camera not multiples.


FG
Fredric G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Collision
Fredric said his vehicle looks excellent and the staff did a great job repairing it.
This review was collected via phone interview by Customer Research Inc.

MB
Marilyn B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Collision
Marilyn said she has used this business before and was completely satisfied with the results.
This review was collected via phone interview by Customer Research Inc.

TH
Trent H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Collision
Trent said this business was very professional from beginning to end. They provided him great information the whole way through.
This review was collected via phone interview by Customer Research Inc.

DM
Dawn M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Collision
Dawn said the business was very pleasant and were always polite. They got the job done on time.
This review was collected via phone interview by Customer Research Inc.

RD
Roger D.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Collision
Roger said the staff members were very accommodating. They did a really great job. He will use them again if they need to.
This review was collected via phone interview by Customer Research Inc.

JC
Jerry C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Collision
Jerry said his vehicle looks brand new again. The entire vehicle was cleaned. The employees all are nice and walk around with smiles on their faces. He could not have asked for better service. They were outstanding and the facility is neat and clean.
This review was collected via phone interview by Customer Research Inc.

PO
Peggy O.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Collision
Peggy said the staff was great.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1863 in total