Kelly's Auto Body Centralia

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91
4.9

( 2182 Reviews )

99% Would Recommend
Latest Review 3 days ago

Reviews


MP
Mahesh P.
Washington
Verified Customer
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11/15/2019 Category: Collision
Mahesh said the staff did a good job, and he was very happy with the work. He stated his vehicle was very clean when it was returned to him, and he especially liked the mat that said thanks on it. He also mentioned the staff was quite friendly.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Washington
Verified Customer
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11/13/2019 Category: Collision
Bill said the repair was really good. Everything went smoothly. The staff was knowledgeable and did what they were supposed to do. He went into the office and did not see the facility.
This review was collected via phone interview by Customer Research Inc.

CB
Christine B.
Washington
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2019 Category: Collision
Christine said the front end of the vehicle was not lined up correctly and the vehicle hood was not centered. The repair took longer than expected . The outside was clean, but the inside of the vehicle was not vacuumed out. The repair took one to two weeks longer than promised. They received the wrong parts that had to be returned. She would not recommend this facility based on this visit.
This review was collected via phone interview by Customer Research Inc.
Linda from Kelly's Auto Body Centralia responded on 11/15/2019

i have contacted the customer to have her bring the vehicle by so we can get the problem resolved for her.we did recieve some wrong parts which delayed the repair.as far as the vacuum we vacuum all cars if for some reason we missed this we will vaccum the car when she brings it back in


CC
Carla C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Carla said she is pleased with the repairs.
This review was collected via phone interview by Customer Research Inc.

HN
Harold N.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Collision
Harold said the business was very prompt. He said he is real happy and very pleased. This was his first time being there and he thought the facility was nice. He said if he ever has to go to a business like this it will be this one.
This review was collected via phone interview by Customer Research Inc.

LS
Lisa S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Collision
Lisa said the business was very attentive, they stayed in contact with her throughout the process and they did all of the interacting with her insurance company so she didn't have to do that. She felt that they went above and beyond to make sure that she was taken care of.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Collision
William said the employees did a great job, there were no problems, and everything happened the way it needed to happen.
This review was collected via phone interview by Customer Research Inc.

HS
Heather S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Collision
Heather said the vehicle was ready ahead of schedule. The staff was pleasant and did everything they said. She heard about the business on the radio.
This review was collected via phone interview by Customer Research Inc.

AS
Amanda S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Collision
Amanda said she was impressed with the repair the business provided. They were friendly and nice, she appreciated them. They did miss a small spot on her door handle, but she has not returned for it. They also left the floor mats in her vehicle, she had to take them out herself.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Collision
John said that the business is top of the line and always has been.
This review was collected via phone interview by Customer Research Inc.

MN
Melody N.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Collision
Melody said she likes the customer service the business provided. She wouldn't go anywhere else to have her vehicle repaired.
This review was collected via phone interview by Customer Research Inc.

ME
Mindy E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Collision
Mindy said the vehicle was done when they promised and it was very clean when she got it back.
This review was collected via phone interview by Customer Research Inc.

FA
Francisca A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Collision
Feancisca said the repair was well done.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Washington
Verified Customer
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10/26/2019 Category: Collision
Scott said the business made his vehicle look like it was brand new. He loves the staff.
This review was collected via phone interview by Customer Research Inc.

LB
Lee B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019 Category: Collision
Lee said he is return customer and they do very good work. He is very pleased and would go back again.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Collision
William said that the repairs were fine. He said that if had to recommend this business to someone, he would.
This review was collected via phone interview by Customer Research Inc.

KV
Kirsti V.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Collision
Kirsti said the staff was professional, good at communication, the work was perfect and had no issues.
This review was collected via phone interview by Customer Research Inc.

MA
Margarita A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Collision
Margarita said she had no problems with her experience.
This review was collected via phone interview by Customer Research Inc.

FM
Fred M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Collision
Fred said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Cameron M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Collision
Spoke with Jamie. He said they have used this business before and everything has been flawless, they always call when the vehicle is done, and the time estimate has always been accurate.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 2182 in total