Kelly's Auto Body Centralia

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(2,268 Reviews)

99% Would Recommend
Latest Review 4 days ago

Reviews


JM
Juan M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Collision
Juan said he was satisfied with the customer service , the professionalism and the way they treated him. He said there was some miscommunication in the beginning but they straighten it out.

RB
Ric B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Collision
Ric said he has been with the business before and they did a good job.

JS
Jason S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Collision
Jason said they did exactly what they said they were going to do. He said there was no paint work done.

ES
Elizabeth S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020 Category: Collision
Elizabeth said that they helped right away. They kept her informed about her vehicle. They did everything they said they'd do, on time and there were no problems.

TW
Travis W.
Washington
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/11/2020 Category: Collision
Travis said the paint that was put on is wrong. He ordered the paint from the manufacturer and took it to the facility. They are the experts and should have seen that it was the wrong paint. Other than this, they always do an excellent job.
Linda from Kelly's Auto Body Centralia responded on 07/14/2020

the customer asked us to put some touchup paint that he purchased on a little spot .his vehicle is a pearl paint touch up never looks the same as sprayed on paint the touch up was correct 


DO
Daryl O.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Collision
Daryl said that they were responsive, courteous and their business is run well. The hood on his vehicle is lined up incorrectly and he's not satisfied about that right now. He heard about this business from another business. His vehicle was damaged at a vehicle wash and the business referred him to this facility.

RO
Robyn O.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Collision
Robyn said they did a very good job. She stated that they made sure her vehicle was clean, used the right parts and just did an outstanding job.

RO
Randall O.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Collision
Randall said they work with him individually and then call to let him know if there is a hold up. They keep in contact and pattern their work after his needs at this business. They went above and beyond and shopped around for the used parts for him, and he is very pleased.

MW
Michael W.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Collision
Michael said the business did good work, they repaired his vehicle to like it was before the accident.

EC
Evan C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Collision
Spoke with Evan's wife. She said the business got them in quickly, did a perfect job and it was a good customer experience.

JG
Janet G.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Janet said she was very pleased.

LM
Lori M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Lori said she didn't have any problems , they were very communicative and it was great.

LR
Lawrence R.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Lawrence said the staff did good work for him before and it was a good job this time.

SL
Steven L.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020 Category: Collision
Steven said they did a good job and the staff was very nice .

CJ
Charles J.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2020 Category: Collision
Charles said he ended up having to go back to the business for frame rails to be adjusted.

Displaying Review 1 - 15 of 2268 in total