Kelly's Auto Body Centralia

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1906 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


LA
Lorenzo A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Collision
Lorenzo said that when he took the vehicle back in to the business due to some problems, they redid the work without any complaint. He stated that he heard about the business through online Google reviews.
This review was collected via phone interview by Customer Research Inc.

JG
Judith G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Collision
Judith said the business's service was the best. She said they did a beautiful job.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Collision
Mike said the staff did a very good job taking care of them. They did everything he wanted them to do and then some, in a timely fashion. They also took care of the vehicle rental people too, and have always gone way out of their way to take care of them.
This review was collected via phone interview by Customer Research Inc.

SE
Sheena E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Collision
Sheena said the customer service at this business was great.
This review was collected via phone interview by Customer Research Inc.

KH
Kelsi H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Collision
Kelsi said the staff did what they said they would for a reasonable price.
This review was collected via phone interview by Customer Research Inc.

TB
Tamara B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Collision
Tamara said the facility staff was very nice, but the lights may have to be checked. Other than that, she was satisfied with the body work.
This review was collected via phone interview by Customer Research Inc.
Linda from Kelly's Auto Body Centralia responded on 11/13/2018

i have contacted the customer we didnt do anything to the lights on her car.im waiting for a response back


VB
Vicky B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Collision
Vicky said they offer superior customer service. The body work was excellent.
This review was collected via phone interview by Customer Research Inc.

LM
Lelia M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
Lelia said everything was good. The staff was friendly, and they did an excellent job
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
Michael said he has used the business about 4 times in the past and they always do a superb job.
This review was collected via phone interview by Customer Research Inc.

B
Marilyn B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Collision
Marilyn said she had a great deal of success with the work in the past.
This review was collected via phone interview by Customer Research Inc.

BH
Bonnie H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Collision
Bonnie said the mechanic did a great job. She's been in before and everything has always turned out great.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Collision
John said the business did a good job. However, he said the mechanic did not put the parking brake back up.
This review was collected via phone interview by Customer Research Inc.

RZ
Richard Z.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Collision
Richard said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Collision
Joseph said the business did a good job and the staff were helpful.
This review was collected via phone interview by Customer Research Inc.

JB
Jocelyn B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2018 Category: Collision
Jocelyn said the business could have done a better job. She stated that the bodywork was not done well, and the door that was installed seems to be of low quality. She also said that the paint is not color matched and it is peeling off already.
This review was collected via phone interview by Customer Research Inc.
Linda from Kelly's Auto Body Centralia responded on 10/25/2018

we installed a new factory door on the vehicle we have contacted the customer to find out what is going on


TD
Teresa D.
Washington
Verified Customer
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10/18/2018 Category: Collision
Spoke with Robert. He said they were confident, professional and kept them updated. He said there was a 5 day delay due to a part.
This review was collected via phone interview by Customer Research Inc.

VM
Virgina M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Collision
Virginia said the experience was very good. They've always been very nice to her and got her vehicle right in and right out. The staff were very professional and very nice
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Collision
Donna said the repair was quick, and the price was right. There was no paint work done.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Collision
Michael said some parts that came in that weren't correct, and the staff wanted to make sure parts were right. They were courteous, contacted him regularly, and even paid for one day of the rental. The staff didn't promise a date and said they would call if there were delays which there were and they did call the customer as promised. The people there were very professional and handled everything in a professional manner.
This review was collected via phone interview by Customer Research Inc.

GC
Gene C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Collision
Gene said the business was accurate, pleasant, and on time. They did a good job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1906 in total