Kelly's Auto Body Centralia


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

1368 Reviews

99% Would Recommend
Latest Review 9 days ago
Review for Kelly's Auto Body Centralia
Mike I. on 07/31/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Mike said the staff at this business was very nice, but they put the old spoiler back onto the vehicle even though it was all scratched up. The spoiler was not repainted either. Some paint dripped onto the rubber molding in the trunk and the trunk was not properly aligned. He would not recommend this facility to others because of the way he was treated.
Category: Collision
Service Date: 07/22/2015
Review Created: 07/31/2015
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 08/07/2015

THE CUSTOMERS SPOILER WAS OLD DAMAGE NOT PART OF THIS CLAIM I ADVISED THE CUSTOMER OF THIS ,I HAVE LEFT A MESSAGE FOR THE CUSTOMER TO COME BACK SO WE CAN ADDRESS THE TRUNK LID ALIGNMENT,AS FAR AS HOW THE CUSTOMER WAS TREATED STATEMENT IM NOT SURE WHAT THAT IS ABOUT HE STATED IN THE BEGINNING OF HIS STATEMENT THAT THE STAFF WAS VERY NICE SO I WILL HAVE TO WAIT TO SEE IF HE COMES BACK IN TO FIND OUT WHAT HE MEANT