business image

Key Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,990 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
246
Total ReScores
4.5
ReScore Average
77
Net Promoter Score ®

Business Details

About

Key Hyundai is part of the Key Auto Company, which has been family owned and operated since 1960! We are located in Jacksonville, FL and serve customers from St. Augustine and Gainesville as well. Come see us today, or call to schedule an appointment. Whether you need an oil change or major repairs, we are here to help. Key Hyundai is part of the Key Auto Company, which has been family owned and operated since 1960! We are located in Jacksonville, FL and serve customers from St. Augustine and Gainesville as well. Come see us today, or call to schedule an appointment. Whether you need an oil change or major repairs, we are here to help.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(904) 642-6060

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (US & Canada)
4660-100 Southside Blvd. Jacksonville, FL 32216
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(5,990 Reviews)

MS
gravatar
Mark S.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/22/2022
0
Category: Service
service department tried to over sell and misinformed me about a reacall for charcoal cartridge
I had a scheduled appointment for ABS safety issue. CSR I spoke with asked if I was there for ABS and oil change. I stated only ABS. I was then turned over to another CSR who proceeded to tell me that I had 2 recalls (which I disputed). He stated that he would check the Charcoal filter that also had a recall. He then proceeded to tell me that I need to leave the car and it won't be available until 4:00 pm. Why schedule an appointment only to find out that it may take all day? Why? Because they are not making money on a manufacturer recall and I believe, are trying to make money on me.
What a lack of integrity and trust! Since I was never told that it would take all day when I made the appointment (for a one hour fix), I had to leave. I was told not to bring the car back until next week.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.