Kia of Puyallup Review from DONNA N. on 04/09/2013

DONNA N.

KIA RIO

Kia of Puyallup

04/09/2013

Verified Customer

Category: Service

Not good, new sceme to make money

After taking my car in for a oil change, I'm find out that I have fallen for a new way to squeeze large sums of money. The idea that I need to spend over $200 on a new carthe next time I come for an oil change which wasn't a gift but written into the contract, tho I believed at the time it was an incentive. It was worded as if this was a gift not something I had to paid for thru a long contract. I will not be servicing my car thru you as I have a mechanic I trust and other than oil chg I've already be billed for will deal the my own mechanic, thank you!!!!

Not Recommended

Ryan S., President from Kia of Puyallup responded on 04/10/2013 08:06 AM

Hi Donna - I think there may be some simple confusion on this. The Zurich Maintenance Plan you purchased for your Certified Kia Rio covers oil changes and tire rotations. After your first oil change our Service Writers put in the comment section that your recommended next scheduled service is due at the 30,000 mile mark. They deducted the oil change portion from the price of the 30,000 mile service (since you have already purchased that) and quoted you what the balance would be if you choose to have that done at Kia of Puyallup. Most of our customers find knowing what the recommended next service is useful in planning for maintaining their car. We apologize if there was any confusion. - Ryan Sawyer, President & General Manager