Jason said he was not satisfied with this experience. At first, he was originally given an estimate by an employee who later was fired. After this, the business took back the estimate. They called the insurance company and prepared a new estimate for him. Before the employee was fired, the employee had advised him to buy a new bumper for his vehicle instead of getting the damaged bumper repaired. He dropped his vehicle off and the bumper to be repaired but was not given a promise time of completion. When his vehicle was returned to him, the paint job had dirt and bubbles in it. The power locks were not working properly, the corner light on the driver side was dangling, there was no light bulb on the left passenger side corner light, and the rear panel did not have the right part. He had to wait for the right part for his left panel to be shipped. This whole process was a pain in the rear and he did not appreciate that he had to pay for something that was not repaired properly. He was not able to look at all the body repairs to his vehicle because he was concentrated on the other issues with his vehicle. Due to this experience, he would not recommend this business to others.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
