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Lakeland Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7,523 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
634
Total ReScores
4.8
ReScore Average
65
Net Promoter Score ®

Business Details

About

Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop by Lakeland Hyundai located near Brandon, Plant City, Tampa and Orlando and find out why Lakeland Hyundai is "Exceeding Expectations Every Day!" ...more

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(863) 683-5585

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
1500 W. Memorial Blvd. Lakeland, FL 33815
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7,523 Reviews)

KR
gravatar
KARI R.
Lakeland, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff not very attentive
Service rep too busy to take time with me. Had to go to Svc Mgr to get a discount that should have been routine. Repair took 45 mins longer than promised
Not Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 03/10/2014 08:33 AM

Hi Kari:

We're very sorry you feel our team was not attentive to your needs. I know that our Hyundai Service Team goes out of their way every day to make sure every customer receives the best possible service. We apologize for any inconvenience.

We're glad we were able to extend a discount to you after speaking with the service manager. It is policy that when extending specific discounts (Military, Senior) identification is required; we offer these discounts as a courtesy to our customers.

Lakeland Hyundai never wants to inconvenience any customer and repair times are estimated - we would much rather tell you a longer time and have it be completed faster than making anyone wait longer than they expected. We will continue to work with our service team to ensure every member knows that we want to exceed expectations and not fall short in the eyes of the customer.

Again, we do sincerely apologize for the inconvenience and we hope this experience does not set your expectations for the next service visit. If there is anything we can do in the future, please don't hesitate to contact our service department, we will do our very best to exceed your expectations every time!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
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