Problem taken care of and apology accepted.
TKs to Phil and Eric.
Recommended
Original Review
06/23/2012
Category: Service
Service Desk was great, Mechanic work not so great.
I had Mazda Warranty work done, after the work was done I had to bring it back two times for things that were caused by the the shop Mech. when he put my Mazda back together. I had to make two trips back to get car fixed, not good workmanship.
Recommended
Phil S. from Lee Johnson Auto Family responded on 06/25/2012 08:36 AM
Mr Esquivel
Thank you for the feedback and for coming back and allowing us to repair your vehicle i know how frustrating it is when your car needs to be repaired let along having to come back and take more time out of your busy schedule to have it fixed again and again. My tech has assured me that your vehicle is repaired now and the cause of failure was a bad install of the valve cover gasket. My aplogies for your lost time.
If i can be of any assistance please dont hesitate to call me directly on my cell phone at 425-508-4889 As for the survey here on surecritic would you please consider rescoring us to a 5 star we strive to get all 5 stars and without feedback like yours we can not achieve that, again im sorry for your loss of time and having to come back please contact me for your next service so we can make it "right"
Thank you Phil Spagnoli -Service Manager-
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TKs to Phil and Eric.