Phil responded to my initial review promptly and made no excuses for bad service. Instead he owned up to the mistake and offered additional service, I appreciate his sincerity.
Recommended
Original Review
05/11/2012
Category: Service
Bad oil change
Service was relatively prompt and I gave 2 stars intead of 1 because I have been here before when they did things right. They gave me conventional oil instead of the recommended synthetic in my new Mazda Cx-7. As a dealership that normally charges higher than average rates for quality and trained service, I expect nothing but the best. If i wanted a crappy oil change I would go to Jiffy Lube and pay 1/2 as much. Oddly enough, the reason I left my previous mazda dealership for service needs was because they did this exact same thing in the newer Mazda 3; which REQUIRES 0/20 synthetic oil or voids the warranty. I'll bring this to their attention but it is a very large inconvenience; I'm assuming because I paid them for their 3 year service contract which includes oil changes they are trying to shaft me by putting cheap ass conventional oil in a car that is designed to run on high quality synthetics.
Not Recommended
Phil S. from Lee Johnson Auto Family responded on 05/14/2012 06:44 AM
Hello Mr. Daytonmy name is Phil Spagnoli Service manager at the Mazda store. Thank you for writing to share your experience here at the store, i would like to apoligize for the bad service you recieved and would like a chance to make things right.The service contract you bought does pay for full synthetic and there is no excuse for not using it........ Let me know if and when we can make the change to your vehicle and if there is anything i can do for your time wasted.
My direct line here at the store is 425-629-2624 i would also like a chance to try and redeem our rating here on surecritic we strive to get a 5 star rating and if you will allow me to fix what we have broken i would be grateful if you would we score us here on the site.
Thank you and my apoligies.
Phil Spagnoli
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