Lloyd's Glass


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

595 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
96% Would Recommend
Latest Review about 1 month ago
Review for Lloyd's Glass
Michael H. on 06/11/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
The shop did not seem to know much about replacing the rear window of a Honda Ridgeline. Dan and the other guys were real nice but it took almost 9 working days for the job to be completed.
Category: Glass
Review Created: 06/11/2013
Ian L. at Lloyd's Glass responded on 06/20/2013
Dear Mr. Hurrell, Under most circumstances, we are able to complete a job within an hour while the customer waits. There are exceptions, one of which we, came to learn, is your Honda Ridgeline's back window. With most installations when we order a window for a vehicle, it comes in one piece with all parts required to complete the job. With the Ridgeline, the window we ordered was missing the center section, the track that is fastened to the window allowing the center section to move, as well as the switch that indicates whether or not the window is in the open position. In total, we had to source 4 different parts from 3 different vendors to complete the job causing a significant delay for which I am very sorry. While we do not always have direct experience with every vehicle on the road (I am still looking forward to replacing the windshield in my first Ferrari Enzo) Due to the constantly changing makes and models of the automotive world we consider ourselves to be experts in following our training in order to complete the widely varied replacements in a timely manner. Some vehicles are significantly more difficult to work on than others.I once again apologize for your wait. I hope you will give Lloyd's Glass another chance in the future. Respectfully, Ian Lintner