As far as your anger towards LMT Auto Repair, you should be directing that towards the shop that charged you and didn't correct your issue. We did fail to complete your inspection within the 4 hour window. You dropped the vehicle off and we did take you to your office. Once we completed the inspection, we picked you up and you were able to make your 1:30 appointment.
As far as the inspection, we failed the front 2 tires and the fact that the vehicle pulled hard to the left. Our estimate was to correct the issues. We called you with an estimate and you declined our repairs. We did not pressure you about your decision. We went out with you to show you the tires.
When you returned Monday, we took you in first thing with no appointment. The inspector road tested your vehicle and said that the vehicle still pulls left. At that point, he took you for a road test to show you the issue. The inspector did look at your paperwork and pointed out the camber was out 1degree which was causing the pull.
The other shop called and spoke with the inspector.The other shop had not road tested the vehicle. We gave him the state troppers name and phone number if he would like to contact him. They claimed that camber was not adjustable which it is! They called us back a short time later and asked how much it would cost to adjust camber and what we do.
If that other shop had properly done the alignment, the vehicle would have passed the inspection and prevented tire wear.
Sounds to me you are directing your anger at the wrong person!!
Ron Winn
Lmt Auto Repair
Well apparently, an alignment that meets state standards is not good enough for LMT because I didn't choose to spend twice as much there. They wouldn't even look at the paperwork I got from the place that did the alignment. They were rude and unfriendly when I tried to explain, and ultimately, I feel like they fraudulently took my money. Obviously I refuse to go back there and be treated like that, so I happily paid another place to do my inspection over (and passed with no issue). I fully intend to spread this bad experience by word of mouth to as many people possible and on as many social media sites as possible. I hope they understand that while their prices are ridiculous, customer service is priceless, and they clearly lack it.
Do not waste your money, your time, or your energy here.