Lynnes Hyundai in Bloomfield, NJ. is staffed with trained and expert technicians who provide quality Hyundai repair and maintenance. Lynnes Hyundai in Bloomfield, NJ. is staffed with trained and expert technicians who provide quality Hyundai repair and maintenance.
Verified Customer
Ms. Coley,
Thank you for responding to our survey processes. I can see from our history that your service visit in August fell short of your expectations due to short staffing at that time, and you sent a response back in August that reflected your experience at that time. We take pride and make every reasonable effort to provide the most courteous and competent service possible under numerous adverse situations, but we sometimes fall short. I take full responsibility for that and apologize for any inconvenience.
I ask that you compare the most recent visit in January with the one in August, when we did not impress you. I am sure you can honestly agree, the service improvement was nothing short of remarkable.
The surveys are based on scoring the recent last visit and should not reflect the past, but rather the difference between the two visits.
Unfortunately, we are unable to undo what occurred in the past, but can only improve on it and prevent it happening again in the future.
In closing, I kindly ask, should you get a re-survey request, that you reconsider rating us from a 3 star to a 5 star based on this recent last visit only. I'm sure you can understand maintaining our stellar rating up until this point, is extremely important to us.
If I can be of any help with this, please feel free to email or call me during business hours.
We appreciate your business and look forward to serving you in the future.
Roger Stone
Service Manager
Lynne's Hyundai
973-743-5100
rstone@lynnes.com
Roger Stone
Service Manager
Lynne's Hyundai
973-743-5100
rstone@lynnes.com
