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John .

Neptune, NJ

12/26/2023

Category: Service

Horrible experience

Bought a Hyundai Elantra. Engine light came on within 30 miles of dealership. Brought it back on Monday. Sat 3 1/2 hours then was given a loaner. Spoke to Axel(salesman) about a fob I never got with car. Said he would order one, but I would need to come back for programming. After 10 days of calling for update, finally was told I needed engine replacement, (which I already researched trouble code on Hyundai site). On Nov 30th, I picked up the vehicle. When I asked Service writer about the fob, he had no idea. When I saw Axel in the showroom, he had nothing to say. Izzy, the service writer, told me to come on Saturday and he would get the fob. When I called Friday to see what time to come, he said he would not be there, but come during the week. By Monday, I realized there was the smell of gasoline in the car. On Tuesday I noticed it was leaking fuel up near the engine. After 6 calls between Tuesday and Wednesday, to which I was sent to voicemail every time by someone in Service, I called Hyundai, which made me an appointment at Freehold Hyundai. I brought the car in Thursday, and it was ready Friday. I also had to purchase a fob at the price of $264. I have yet to get any call back fro Lynne’s. I am also looking into the final price of vehicle, as I was told for an extra price on payments, I was getting an extended warranty, which Hyundai told me is not the case. I am entitled to the “second owner” warranty. Stay away from here!!

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