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Lynnwood Honda Review from KATIE W. on 03/19/2014

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KATIE W.
Mountlake Terrace, WA
HONDA CIVIC
Lynnwood Honda
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2014
verified customer Verified Customer
Category: Service
oops
I absolutely meant to mark 5 stars not one on my original review! Thanks for your great service!
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Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2014
Category: Service
customer service is excellent.
Kyle helped me when I came in to have my civic serviced. He went above and beyond to answer my questions and was very helpful, knowledgeable, and extremely polite. My overall experience was very pleasant.
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ELIZABETH V., Service Drive manager from Lynnwood Honda responded on 03/19/2014 04:20 PM

Thank you so much for your input!  It sounds like you had a positive experience and I am wondering if there was a mistake in the star rating?  It is showing one good star out of five!  If it is a mistake, would you mind rescoring your experience.  We really appreciate everything you say and use any comments you make for improvement.  If Kyle did an excellent job, I would love to show him a five star rating!
Thank you very much,

Elizabeth
Service Drive Manager
evalenzuela@lynnwoodhonda.com
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