At Matt’s Automotive Service Center, it is our mission to give our customers a better experience than they’ve ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to At Matt’s Automotive Service Center, it is our mission to give our customers a better experience than they’ve ever expected from an automotive facility. We aim to earn and keep their trust from the moment they walk in our door. Through continuous education, advanced training, high ethical standards, and a friendly attitude, we strive to be more than just an experience, but to become the new standard. ...more
Verified CustomerI'm sorry to hear you had a bad experience, Susie. When we had the deal on SaveCoin back in the first quarter of 2013, our Standard Oil Change price was $17.99. However, due to the increases we've seen in the cost of motor oil, we've had to raise our prices to $21.99. While we absolutely honor the value of the voucher purchased, we now have to charge the additional $4. Our Standard Oil Change pricing is based off the fact that most vehicles take 5 quarts of oil and the fact that many of our customers prefer to top their fluids off themselves. Another nice thing about billing our oil changes this way is that when customers do want us to top off their fluids, we only charge them for what we put in.
I would like to mention that, just like all SaveCoin deals, all of the "fine print" was listed when you purchased your voucher. One of the items listed in that section was that customers whose vehicles require extra oil will be charged additionally for their vehicle's requirement. The fact is, most vehicles take 5 quarts, but your GMC Yukon XL happens to take 6 quarts. That's why you've seen the additional charge for 1 quart of oil on all your receipts. Also, one of the other items listed on the SaveCoin voucher was that shop supplies and sales tax would be additional.
When it comes to airing up tires, this is something we always inspect and take care of as part of the Standard Oil Change. In some cases we even take air out of tires to bring the pressure back to the manufacturer’s specifications. I looked into your history on our system, and found that it wasn’t the tire pressure that was low, but the tire tread. If you review your receipt, I’m sure you’ll see that. As of October 17th when we saw your Yukon, the tread had 2/32nds left. 32nds are how tire tread is measured. To put that into perspective, new tires for a vehicle of your size would probably have 12/32nds. We did recommend new tires back in March of this year when you still had 3-4/32nds left, but now I would say you really need them. Having tread that low means your tires are worn past the wear bars, which would not be safe on wet, snowy, or icy roads.
I really am sorry to hear didn’t have an exceptional experience with us, but I do hope you come back and try us again!
