My husband says you tried to take advantage because I was a woman. I'm disappointed.
I tried to get in touch with you and left you a message earlier in the week.
I saw the review that you left us. I have also talked to the guys about you.
It was recommended to replace the ball joint with an adjustable one so that the camber on the alignment could be done. It is adjusted as far as it could go without the adjustable ball joint. You will wear out the inside edge of your new set of tires just like the ones you took off without having an adjustable ball joint installed. There is no warranty on the alignment because of this issue.
The brake pads are measured with a tool as is our shop standard for measuring brake pads. We do not guess the thickness. It was shown that the thinnest points they are at 4mm and 2mm left on the pad. This is under the minimum spec of 3mm from the manufacture and unsafe.
As far as the power steering fluid goes we have seen in the past when the fluid is excessively dark and burnt it will take 2-3 times of flushing to get it clean throughout the whole system again. The guys got rid of your sample so without a current sample I will not know where yours is at.
As far as taking advantage of you because you are a women. That could not be further from the truth. I am a woman and I am the President of this company. My guys do not do that! I am proud that they do their best to explain and show women so they understand how their car works and what needs to be done.
Barbi & Mike Marston