Metro Ford of Madison


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2477 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review 6 days ago
WAYNE R. on 08/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service and transportation "
Service and transportation
Vehicle: Ford Fusion
Category: Service
Service Date: 07/26/2017
Review Created: 08/13/2017 07:33 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Wayne! 

DAVID H. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
That Thursday morning shuttle driver is a really nice guy.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/28/2017
Review Created: 08/13/2017 05:54 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Dave! 

ARMAND L. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Good, Attentive, TImely"
Attentive and timely.
Vehicle: Ford Super Duty F-250 SRW
Category: Service
Service Date: 07/27/2017
Review Created: 08/12/2017 07:13 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Armand! 

RICHARD M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and personal"
See above
Vehicle: Ford Thunderbird
Category: Service
Service Date: 07/28/2017
Review Created: 08/12/2017 06:41 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Richard!

WILLIAM C. on 08/12/2017
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"Best Dealership Experience Ever!"
Purchased a used vehicle, no haggling, no hassle, no lame sales tactics, they located a vehicle with all the options and color I wanted. Super clean, low mileage, Great Price!
Vehicle: Ford Escape
Category: Sales
Sales Date: 07/26/2017
Review Created: 08/12/2017 02:10 PM
BARBARA U. on 08/12/2017
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"very friendly and knowlegable staff. Does the service needed but do not do unnecessary things"
yes
Vehicle: Ford Freestyle
Category: Service
Service Date: 07/26/2017
Review Created: 08/12/2017 07:33 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Barbara! 

THOMAS T. on 08/12/2017
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"Service"
Excellent sservice
Vehicle: Ford Fiesta
Category: Service
Service Date: 07/25/2017
Review Created: 08/12/2017 07:00 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Tom! 

MARY B. on 08/11/2017
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"Body shop"
The body shop did an amazing job on my car. Looks better then when I bought it.
Vehicle: RAM 1500
Category: Service
Service Date: 07/13/2017
Review Created: 08/11/2017 05:35 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Mary!

JASON P. on 08/11/2017
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"Excellent Service"
Excellent and fast service! Everyone is very friendly!
Vehicle: Ford Expedition EL
Category: Service
Service Date: 07/26/2017
Review Created: 08/11/2017 04:23 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/14/2017

Thank you Jason!

LOUIS P. on 08/11/2017
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"Long Wait"
I was sitting there waiting for an hour and a half for a oil change and tire rotation. It wasn't their fault due to the humid air temps made it hard for them to get the lug nuts off. I am surprised that there isn't a way of hitting the lug nuts with C02 to cool them off so it speeds up the process.
Vehicle: Ford Focus
Category: Service
Service Date: 07/25/2017
Review Created: 08/11/2017 05:18 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/11/2017

Thank you Louis. I want to clarify though that the lug nuts swell due to corrosion. The lug nuts are steel with a chrome cap over them. Water and salt gets between the nut and the chrome cap and corrodes the metal with casues the cap to swell and then the standard sockets will no longer fit them. This makes them difficult to remove and reinstall. When the swelling is too severe the lug nuts then need to be replaced. 

EMMA H. on 08/10/2017
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"Worked well with us"
They worked well with us in buying a new vehicle. They were all friendly and nice. It was a pleasnet experience.
Vehicle: Ford Focus
Category: Service
Service Date: 07/21/2017
Review Created: 08/10/2017 05:55 PM
JEFFREY B. on 08/10/2017
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"Nice people who do good work."
Good service work done promptly.
Vehicle: Ford F-150
Category: Service
Service Date: 07/25/2017
Review Created: 08/10/2017 02:31 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/10/2017

Thank you Jeff! 

PAT K. on 08/10/2017
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"Great Work"
As always, the service on my car was quick and complete.
Vehicle: Ford Fusion
Category: Service
Service Date: 07/24/2017
Review Created: 08/10/2017 05:14 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/10/2017

Thank you Pat! 

SUE F. on 08/09/2017
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"Awesome as always!! "
I was fit in on a Saturday due to my traveling schedule on short notice. The manager met me at the car when I pulled in and greeted me by name with a warm and friendly smile. The service was quick, the estimate accurate, and I was finished with in the hour. The consultation after the service was excellent and informative, so I know what I will need to have done for my car for the next visit. The waiting room was comfortable and the coffee is really good.
Vehicle: Ford Edge
Category: Service
Service Date: 07/22/2017
Review Created: 08/09/2017 04:52 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/10/2017

Thank you Sue! We appreciate the good feedback. 

CHRIS C. on 08/09/2017
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"Efficient and Quality "
Great job, very efficient, with quality work.
Vehicle: Ford Explorer
Category: Service
Service Date: 07/21/2017
Review Created: 08/09/2017 03:34 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/10/2017

Thank you Chris! 

STEVE Z. on 08/09/2017
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"oil change"
very good service, friendly and professional
Vehicle: Ford F-150
Category: Service
Service Date: 07/24/2017
Review Created: 08/09/2017 02:34 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/10/2017

Thank you Steve! 

GERHARD P. on 08/07/2017
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"Prompt service on a special vehicle."
The recall was performed without issue and ahead of scheduled completion time.
Vehicle: FORD MUSTANG
Category: Service
Service Date: 07/19/2017
Review Created: 08/07/2017 02:24 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/08/2017

Thank you Gerhard!

ELIZABETH B. on 08/05/2017
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"The staff were friendly and knowledgeble. I felt that I could trust that my repairs would be done correctly and quickly. "
I appreciated the kindness that was shone to me. I'm not all that knowledgeable about cars but wasn't made to feel uncomfortable about that fact. I was pleased with the service and how quickly my car was done.
Vehicle: FORD FUSION
Category: Service
Service Date: 07/19/2017
Review Created: 08/05/2017 10:32 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/05/2017

Thank you Elizabeth! We greatly appreciate it! 

AMY L. on 08/02/2017
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"Good service"
The service was good. I don't have any complaints
Vehicle: FORD FIESTA
Category: Service
Service Date: 07/17/2017
Review Created: 08/02/2017 02:06 PM
Mike H., Service Manager at Metro Ford of Madison responded on 08/02/2017

Thank you Amy! 

KENT M. on 08/02/2017
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"Always Top Notch Service"
Made an appointment for a routine oil change. Appointment was easy to make. They were ready for me when I got there and performed the requested service in about 45 minutes. The waiting area was clean and comfortable with water/soda/coffee available at no charge. Staff was friendly and courteous. Checkout was easy and i was on my way. Nobody tried to sell me "upgrades" add-ons or anything more than I requested. I really appreciated that.
Vehicle: FORD TAURUS
Category: Service
Service Date: 07/18/2017
Review Created: 08/02/2017 11:31 AM
Mike H., Service Manager at Metro Ford of Madison responded on 08/02/2017

Thank you Kent!

Displaying Review 1 - 20 of 2477 in total