Metro Ford of Madison


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2520 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
93% Would Recommend
Latest Review about 2 hours ago
GERALD K. on 09/22/2017
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"Great service "
Mark is a great writer
Vehicle: Ford Edge
Category: Service
Service Date: 09/06/2017
Review Created: 09/22/2017 06:35 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/22/2017

Thank you Gerald! 

LUCY C. on 09/22/2017
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"Great Service "
I have had great service and will continue to go to Metro ford for all my vehicle needs!
Vehicle: Ford Escape
Category: Service
Service Date: 09/06/2017
Review Created: 09/22/2017 03:32 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/22/2017

Thank you Lucy! 

BONNI S. on 09/19/2017
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"Excellent service"
Metro Ford always takes excellent care of my vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 08/29/2017
Review Created: 09/19/2017 11:47 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/19/2017

Thank you Bonni! 

MARLISS C. on 09/17/2017
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"Review"
Very good personal
Vehicle: Ford Focus
Category: Service
Service Date: 08/31/2017
Review Created: 09/17/2017 05:49 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/18/2017

Thank you! 

DONALD W. on 09/15/2017
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"The staff are very professional and knowledgable."
Thank you Mark and Michelle for your service to my Ford Ranger.
Vehicle: Ford Ranger
Category: Service
Service Date: 08/31/2017
Review Created: 09/15/2017 02:33 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/15/2017

Thank you Don! 

BRUCE G. on 09/15/2017
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"car"
ok
Vehicle: Ford Focus
Category: Service
Service Date: 08/26/2017
Review Created: 09/15/2017 10:01 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/15/2017

Thank you Bruce! 

OTTO K. on 09/14/2017
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"Good prompt service "
In and out in good time. Friendly and professional personal
Vehicle: Ford Edge
Category: Service
Service Date: 08/30/2017
Review Created: 09/14/2017 03:14 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/15/2017

Thank you! 

SALLY E. on 09/14/2017
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"love my Ford"
From the minute I call to request service until I pick up my truck, I know that I will be kept informed of necessary service, price and time of completion. Mark is the best...he knows and understands how customers need information. He is the best!!! And I cannot say enough wonderful things about the body shop experience. Cindy was super and so was the lead person who determined what needed to be done.
Vehicle: Ford F-150
Category: Service
Service Date: 08/28/2017
Review Created: 09/14/2017 06:58 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/14/2017

Thank you so much Sally! We always enjoy your visits and taking care of your vehicles. We couldnt ask for nicer customers. Your feedback makes our day!  

CINDY O. on 09/14/2017
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"Best service department ever"
So professional and courteous. They really do their best to ensure your Ford is the best it can be.
Vehicle: Ford Escape
Category: Service
Service Date: 08/29/2017
Review Created: 09/14/2017 01:04 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/14/2017

Thank you Cindy! You made our day! I will pass along the great feedback. 

MICHAEL H. on 09/13/2017
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"Great service! "
Always treated fairly
Vehicle: Lincoln MKZ
Category: Service
Service Date: 08/29/2017
Review Created: 09/13/2017 08:25 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/14/2017

Thank you Michael!

KEN W. on 09/13/2017
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"Great job"
Outstanding job as always
Vehicle: Ford F-150
Category: Service
Service Date: 08/29/2017
Review Created: 09/13/2017 02:03 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/14/2017

Thank you Ken! We appreciate it. 

PAULETTE B. on 09/12/2017
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"Metro Ford Services"
I want to give a high five to Mark and his crew. Every time I have had to call him, he responded with in 10-15 mins. Most of the time I'm in there within mins, if not the next day. I have been with Metro ford for many years. They are the most friendly and helpful group of people I have ever dealt with. This is with buying cars and their services!

Thanks for a great job
Paulette Burt
Vehicle: Lincoln MKS
Category: Service
Service Date: 08/15/2017
Review Created: 09/12/2017 02:33 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/14/2017

Thank you Paulette! Its always a pleasure and we greatly appreciate you business. 

TIMOTHY H. on 09/09/2017
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"Awesome people from start to delivery "
Truly enjoyed dealing with the folks at Metro Ford in Madison. They were awesome from start to delivery!
Vehicle: Ford Escape
Category: Sales
Sales Date: 08/24/2017
Review Created: 09/09/2017 03:35 PM
HARRY R. on 09/09/2017
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"Great Service"
Everyone is so friendly and we get great service.
Vehicle: Ford Escape
Category: Service
Service Date: 08/15/2017
Review Created: 09/09/2017 08:56 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/11/2017

Thank you Harry!

BRAD B. on 09/08/2017
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"Awesome"
Looked at my car quick and the same day as my accident.
Vehicle: Ford Escape
Category: Service
Service Date: 08/24/2017
Review Created: 09/08/2017 02:26 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/11/2017

Thank you Brad! 

SCOTT S. on 09/07/2017
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" Good service friendly people"
keep up the good work
Vehicle: Ford Mustang
Category: Service
Service Date: 08/21/2017
Review Created: 09/07/2017 07:18 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/08/2017

Thank you Scott! We appreciate it. 

JULIE S. on 09/07/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"There has been lots of improvements in the past year!"
There have been improvements in the past 2 years. I am more likely to go to Metro Ford now, as I wouldn't have 2 years ago.
Vehicle: Ford Edge
Category: Service
Service Date: 08/22/2017
Review Created: 09/07/2017 05:29 AM
Mike H., Service Manager at Metro Ford of Madison responded on 09/07/2017

Thank you Julie! We are glad you have noticed the changes we have made. We are always striving to be better. 

DAVID S. on 09/06/2017
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"GREAT SERVICE!!"
I give high marks to the customer service reps in the service department . They are friendly, informative, knowledgeable and willing to meet my needs with a cost effective service program. They were also very courteous and willing to make sure any inconvenience I encountered was met to my satisfaction. Great team effort! Thanks also to the extra perks.....free car wash, loaner car....etc...Overall service quality was great! If they needed more time to do it completely and right, they took the time....My only concern
Vehicle: Ford Taurus
Category: Service
Service Date: 08/18/2017
Review Created: 09/06/2017 05:39 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/07/2017

Thank you David! Our service team greatly appreciates your feedback. 

AMBER L. on 09/06/2017
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"Great customer service "
Everyone is always friendly. Michelle went above and beyond to get my service package with another dealership honored at Ford. The parts were in stock and I got my car back the same day.
Vehicle: Ford Edge
Category: Service
Service Date: 08/22/2017
Review Created: 09/06/2017 03:32 PM
Mike H., Service Manager at Metro Ford of Madison responded on 09/07/2017

Thank you Amber! We appreciate it. 

SARA B. on 09/05/2017
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"First Ford purchase"
We were greeted upon arrival, test drove the Escape we wanted, agreed upon our trade-in price, and we're able to close on the deal that same day. It is our first purchase from Metro Ford, and our first Ford vehicle, and we couldn't be happier.
Vehicle: Ford Escape
Category: Sales
Sales Date: 08/12/2017
Review Created: 09/05/2017 08:41 PM
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