ReScore Reviews™ (15)

ReScore
Overall Rating 4.266664/5Overall Rating 4.266664/5Overall Rating 4.266664/5Overall Rating 4.266664/5rating 4.266664
Original
Overall Rating 1.86667/5rating 1.86667rating 1.86667rating 1.86667rating 1.86667
97% Would Recommend
100% Business Response
Latest Review 1 day ago
Brian W. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service writers courtesy "
Good customer service is hard to find in today's society. If there were more service writers like the gentleman at Mike Kelly Hyundai the world would be a better place.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/26/2017 05:31 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/26/2017

Thank you for this kind review and choosing Mike Kelly Hyundai. Enjoy the rest of your summer.

Kathy Jo L. on 07/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Oil change was done in a timely manner !
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/22/2017
Service Type: Maintenance
Review Created: 07/26/2017 06:08 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/26/2017

Thank you for this review. Please let us know what we can do differently to earn our goal of 5 out of 5 for your next visit.

Melissa B. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
Picked up my car at my work took it in for an oil change and brought it back to me in a timely manner. The service department was very friendly! So nice having a hometown dealership that cares about their customers!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/26/2017 05:50 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/26/2017

Thank you for this nice review and choosing Mike Kelly Hyundai. Have a good day.

Verified Customer on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change/service"
In and out quickly, great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/24/2017 10:29 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/24/2017

Thank you for this nice review and choosing Mike Kelly Hyundai.

August B. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
Reliablity
Vehicle: 2008 Hyundai Azera
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/21/2017 05:04 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/21/2017

Thank you for the nice review and choosing Mike Kelly Hyundai. It is always good to see you.

Judith D. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome and friendly service!! 😊"
Service is great!!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/21/2017 04:30 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/21/2017

Thank you for this nice review and choosing Mike Kelly Hyundai.  Enjoy the rest of your summer. 

Pamela S. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Satisfied"
Everything was completed just as promised. Good experience
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/21/2017 04:47 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/21/2017

Thank you for this kind review and choosing Mike Kelly Hyundai. Enjoy your summer.

Judith U. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Meets the customer's expectations."
Thanks so much for being very professional and providing great service!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 03:23 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/18/2017

Thank you for the kind review and choosing Mike Kelly Hyundai. Enjoy the summer

Ray S. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people and the dealer ship"
total satisfaction
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 07:32 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/18/2017

Thank you for this kind review and choosing mike Kelly Hyundai. Have a great summer.

Susan A. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great shuttle"
Arrangements were made to shuttle me to my appointment while my car was serviced, it was great!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/17/2017 02:45 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/17/2017

Thank you for this nice review and choosing Mike Kelly Hyundai. Have a good week.

Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kelly Hyundai"
I will definitely go back and deal with Lisa again.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/17/2017 11:48 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/17/2017

Thank you for this nice review and choosing Mike Kelly Hyundai. have a good week.

Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike Kelly Hyundai does it again"
Excellent job
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/17/2017 11:36 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/17/2017

Thank you for this kind review and choosing Mike Kelly Hyundai. have a great summer.

Irvin P. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/16/2017 11:54 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/16/2017

Thank you for the nice review and choosing Mike Kelly Hyundai. Have a good summer

Millicent H. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is so nice all the time "
Excellent !!!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/16/2017 11:25 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/16/2017

Thank you for this great review and choosing Mike Kelly Hyundai. Enjoy the rest of your summer.

Patricia C. on 07/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"STAFF"
The staff is always so friendly
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/15/2017 02:20 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/15/2017

Thank you for the kind review and choosing Mike Kelly Hyundai. Enjoy the weekend.

Allen M. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take the time"
Our car's engine light came on; the service department personnel were able to promptly check the car's system to assure me that the car could be driven until they could schedule an appointment. On the return appointment, they gave it a thorough exam and explained the repair options, scenarios and costs. They answered all my questions until I fully understood the situation. I greatly appreciated the time they spent with me so that I could make a proper decision.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/14/2017 09:51 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/14/2017

Thank you for the kind review and choosing Mike Kelly Hyundai. Have nice summer. 

Verified Customer on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great communication & easy to deal with."
If I am in the market for a new Hyundai, I will shop Kelly's 1st !
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/13/2017 02:14 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/13/2017

Thank you for this nice review. Have a great summer.

Michael L. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Staff was great.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/12/2017 05:35 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/12/2017

Thank you for this kind review and choosing Mike Kelly Hyundai. It's always good to hear from a happy camper. Enjoy the rest of your summer.

Mary H. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellant
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/12/2017 01:56 PM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/12/2017

Thank you for the kind review and choosing Mike Kelly Hyundai. Have a great summer.

Kenneth R. ReScore Review on 07/11/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"followup call"
I was pleased that Kelly's called to apologize , explain what happened, offer a solution and a free oil change. We have been customers for years and have bought and serviced many cars with them. That showed that they value our business.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/10/2017 11:04 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"wouldn't call it great, although it was nice that people checked up on me to see if I needed a drink"
we have bought many vehicles here and had them serviced. The past appointment had me wait 4 hours!! at 2 1/2 hours the receptionist said it was almost done. .....not quite
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/10/2017 11:04 AM
Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/10/2017

Thank you for taking the time to fill out this review. I apologize that you waited that long for your service. I would like to talk to you about this after I have a chance to review your visit.

Kevin M., Service Manager at Mike Kelly Hyundai responded on 07/12/2017

Thank you for the reScore. I am happy to have had the chance to discuss your visit.

Displaying Review 1 - 20 of 519 in total