Mike Morgan Hyundai is located in Shreveport, LA. Our website is a great place to order Hyundai parts, and make a service appointment online, or call us today with questions! Our service technicians are here to help with all our your vehicle maintenance needs. Mike Morgan Hyundai is located in Shreveport, LA. Our website is a great place to order Hyundai parts, and make a service appointment online, or call us today with questions! Our service technicians are here to help with all our your vehicle maintenance needs.
Financing: Sal Younus handled to financing and laid everything out for us in very easy format and made sure we understood what each process was be explaining everything in complete detail. Sal is an excellent person to work with.
Follow-up: Unexpectedly no one followed up by phone to see how we like the Santa Cruz, but we did get several emails asking us to do a review of the process. This wa somewhat disappointing because we had no one watching for when the pod was coming in. After us calling Randy and not getting a straight answer, we called the front office. Amy took over after my call and got things rolling. She went above and beyond to find me answers and asked me to call her back if they didn’t happen as scheduled.
Service: Kelly Craig the service manager called me and asked me to come in Monday, today, at 0730 and he would make sure we were promptly taken care of. He said the programming of the new pod would take about 15 minutes. When we showed up today, he made sure we were checked in and then took us to the waiting area. On the way there he mentioned that the technician wouldn’t arrive until 0800 but that he would make sure he got right on it. At 0845 I went over to the service check in and asked where we were. Richard and Kelly said they had to contact Hyundai for a code to program it and that it would just be a few minutes after they got the code. After another 40 minutes I walked back over there and was told it was ready, all they had to do was finish the paperwork. Richard then walked me to the office where they processed the paperwork and gave me a bill for $569.79. I asked them what that was and the lady said for the pod and programming. The next 10 minutes was spent with me explaining why it was their fault and not my bill. She went to the manager, called Randy who wasn’t in yet and said they knew they lost the pod but were still not sure who was to pay for it. I then went to the vehicle and got the work order showing they ordered it as a replacement for the one they lost. I was then told that all was OK and I was free to go. Our so called 30 to 45 minute visit to service took 2.5 hours.
Overall I would rate Mike Morgan Hyundai 4.5 stars. They are a very friendly place, but are very inefficient in doing their jobs. Follow-up is something they seem to overlook, which puts the customer last after the sale. There is room for improvement there for sure. There is also room for improvement in the service department also. They have a tendency to overbook and if they end up short handed because the technician calls in sick they have no way of making sure the customer is taken properly care of. They give you a number to text for updates but never respond. That should be fixed immediately.