100% Would Recommend
Latest Review 8 days ago
Justin W. on 06/15/2017
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Justin said this facility took very good care of him. He was in and out in no time.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/14/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/19/2017

Dear Justin,

Thank you for sharing your experience!  We do our best to have our customer's vehicles back on the road as soon as possible.  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
CHRIS L. on 06/14/2017
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"GREAT JOB"
First time here, and won't be my last. Brian (sp?) is the man, made me feel at home as soon as I came in. Can't compliment his customer service enough. Coming back to see you guys for a brake replacement this weekend! Already recommended this specific shop to a few coworkers looking for repairs.
Vehicle: Honda Accord
Service Date: 06/08/2017
Review Created: 06/14/2017 08:21 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 06/19/2017

Dear Chris,

Thank you for sharing your experience and for the kind words!  We are so pleased that you are happy with your initial visit; we are extremely pleased that you will be a returning customer.  Our company was built on simple principles:  honesty, fairness and respect.  We want you to feel like part of our family when you come into any of our shop locations.  Thank you again for the wonderful review and recommendations!  Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Carrie J. on 06/12/2017
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Carrie said the service from this business was great.
Vehicle: Chrysler Town
Category: Service
Service Date: 06/09/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/19/2017

Dear Carrie,

Thank you for sharing your experience and for the compliment!  We believe in treating our customers with the best possible service.  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Brian B. on 06/12/2017
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Brian said this business did a great job. They got the price down from the original quote and the service was done very quickly. He said he was really happy.
Vehicle: Nissan Xterra
Category: Service
Service Date: 06/06/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/19/2017

Dear Brian,

Thank you for sharing your experience.  We are pleased that you are happy with your service.  We value each and every one of our customer. Thank you for the 5 star review and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
JAN C. on 06/10/2017
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"MOM took care of all my issues and Brian explained it in a way I could unserstand."
Took good care of me quickly. Very quick and trustworthy. Did not try to find additional things to charge me for.
Vehicle: Toyota 4Runner
Service Date: 06/07/2017
Review Created: 06/10/2017 07:56 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 06/19/2017

Dear Jan,

Thank you for sharing your experience! We believe it is important to educate our customers on the proper maintenance, issues and repairs of their vehicles. We appreciate your business and look forward to serving you again! 

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Ryan W. on 06/06/2017
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Ryan said Mike is the most honest and best mechanic. He gave him an honest and realistic opinion. He saved him money by not doing any work on his vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 05/17/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/10/2017

Dear Ryan,

Thank you for sharing your experience and kind words!  We place a high value on the principles of fairness and justice.  We also believe in always trying to do the right thing.  We appreciate the 5 star review and recommendation.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Spencer S. on 06/06/2017
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Spencer said Brian was good.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 06/05/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/10/2017

Dear Spencer,

Thank you for taking the time to share your experience and for the compliment!  We appreciate the 5 star review and recommendation.  Looking forward to serving you again!


Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Tori W. on 06/06/2017
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Tori said the business was very trustworthy and fast.
Vehicle: Nissan Murano
Category: Service
Service Date: 05/31/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/09/2017

Dear Tori,

Thank you for reviewing your experience.  Our business is built on simple principles; treat customers with honesty, fairness and with respect.  We value each and every customer!  Thank you for your business and look forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Brian S. on 05/26/2017
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Brian said the service provided by this business was quick but he felt they overcharged for parts.
Vehicle: Nissan Sentra
Category: Service
Service Date: 05/25/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 06/14/2017

Dear Brian,

Thank you for complimenting us on our quick service.  We do our best to have our customer’s vehicle back on the road as soon as possible!

We apologize if you believe you were overcharged for your parts.  Every business needs to make a profit to be successful.  We make a small margin so that we may continue to provide great service to our customers.  Customers that elect to bring their own parts for us to install, such as in your case, are welcome to do so. They do this with the understanding that neither those parts nor the labor associated with installation of customer supplied parts is under any warranty by us. Note:  There are very few shops that will allow customers to bring in their own parts for installation.  Thank you for the opportunity to provide clarity to this review. 

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Olivia L. on 05/25/2017
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Olivia said they did a great job and Brian was outstanding. Her whole family visits them now.
Vehicle: Chevrolet Camaro
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/27/2017

Dear Olivia,

Thank you for sharing your experience and for the compliment!  We are very pleased to be your family's automotive service and repair shop!  We look forward to building the relationships between you and your vehicles!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Susan V. on 05/19/2017
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Susan said this business is fantastic.
Vehicle: Ford Econoline
Category: Service
Service Date: 04/26/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/27/2017

Dear Susan,

Thank you for sharing your experience and for the compliment!  We are pleased that you are happy with your service!  Look forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Jacob D. on 05/16/2017
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Jacob said something went wrong but the business went above and beyond to make things right.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/03/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/27/2017

Dear Jacob,

Thank you for sharing your experience.  It is important to us that you are pleased with your service.  Thank you for contacting the shop and for providing the opportunity for us to make things right.  We value our customers!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
JOHN M. U. on 05/14/2017
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"Air COnditioning DIx"
Job well done. There is now a weird noise when AC turns on. I hope it is OK
Vehicle: Honda Accord
Service Date: 05/04/2017
Review Created: 05/14/2017 10:34 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 05/27/2017

Dear John,

Thank you for sharing your experience.  We are glad that you contacted the shop and that everything is working well.  We appreciate your business and look forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
MARK W. on 05/12/2017
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"Great Work MTM"
Estimate was right on the money, the final cost actually was lower - we actually saved money - thanks MTM
Vehicle: Nissan Pathfinder
Service Date: 05/10/2017
Review Created: 05/12/2017 10:23 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 05/13/2017

Dear Mark,

Thank you for sharing your experience!  We believe in treating our customers honestly and fairly.  We are as pleased as you are that we were able to save you money on your repair.  Thank you for your business, we look forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Randall A. on 05/11/2017
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Randall said he had a good experience with them.
Vehicle: Buick Skylark
Category: Service
Service Date: 05/10/2017
Review Created: 05/11/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/13/2017

Dear Randall,

Thank you for sharing your experience!  We appreciate being given the opportunity to earn your business and hope we will become your neighborhood mechanic.  Thank you for the 5 star review and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
MISSY S. on 05/10/2017
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"Brian has great customer service"
First time I felt an auto shop was honest and concerned about their cudtomers
Vehicle: Mazda CX-9
Service Date: 05/03/2017
Review Created: 05/10/2017 11:49 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 05/11/2017

Dear Missy,

Thank you reviewing your experience.  We care about each and every customer!  Our company was built on simple principles:  treat everyone with honesty, fairness and respect.  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Michael C. on 05/09/2017
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Michael said they are quick, friendly and very knowledgeable.
Vehicle: Honda Civic
Category: Service
Service Date: 04/27/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/11/2017

Dear Michael,

Thank you for reviewing your experience.  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
GEORGE R. W. on 05/04/2017
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"Their service is the best."
Took my wife Lexus in for a oil change. Was in and out under a hour.
Vehicle: Lexus RX 350
Service Date: 05/03/2017
Review Created: 05/04/2017 06:45 AM
Dyan S., Customer Relations at Mike The Mechanic responded on 05/10/2017

Dear George,

Thank you for sharing your experience and for the compliment!  We know the importance of getting a vehicle back on the road.  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Lea S. on 05/03/2017
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Lea said they did a good job.
Vehicle: Hyundai Tiburon
Category: Service
Service Date: 05/02/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/08/2017

Dear Lea,

Thank you for sharing your experience.  We appreciate the recommendation and 5 star review!  Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Rod K. on 05/02/2017
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Rod said this business does good work for a reasonable price. They have always done good work for him.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/27/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic responded on 05/05/2017

Dear Rod,

Thank you for sharing your experiences and for noting the consistency of the service.  We value our customers and strive to provide the best customer service possible.  Thank you for your ongoing business, looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
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