Mike The Mechanic

Dear Barbara,

Thank you for sharing your experience.  As we tell all of our customers, we provide an oil service not an express oil change.  This service lasts approximately 30-45 minutes.  Thank you for providing the opportunity to make that clarification.

Dear Sharity,

Thank you for taking time to review your experience and for the kind words!  Mike built his business on simple principles; treat the customers with respect, honesty and integrity.  We appreciate your ongoing business and look forward to serving you again!

Dear Haylee,

Thank you for sharing your experience and for the kind words!  We value every customer and appreciate your business.  Looking forward to serving you again!

Dear Dana,

Thank you for reviewing your experience and the kind words!  We strive to provide the best service possible.  We appreciate your ongoing business and look forward to serving you again!

Dear Lee,

Thank you for sharing your experiences as well as your ongoing business!  Our oil service specials set us apart from our competition; we use high grade products without the super high mark-ups you'll find elsewhere.  We appreciate your business and look forward to serving you again!

Dear Stewart,

Thank you for sharing your experience!  We were glad to be of service, especially when your dealer not being able to be. We appreciate your business and look forward to serving you again.  Thank you for the 5 stars and recommendation!

Dear Rob,

Thank you for sharing your experience and the kind words!  We appreciate are customers and value each and every one.  We appreciate the 5 star review and recommendation.  Looking forward to serving you again!

Dear Shelley,

Thank you for sharing your experience!  We know how important it is to have your vehicle back on the road.  MTM goes above and beyond for our customers; we value each and every one of our customers. Thank you for the 5 star rating and recommendation.  Looking forward to serving you again!

Dear Alex,

What you failed to mention was that Monday 9/11/17 and Tuesday 9/12/17 were days most business and all schools were closed due to the inclement weather being caused by Hurricane Irma.  Monday, we did manage to open the shop and begin work on your vehicle.  Because of increasing danger due to the weather conditions, Mike made the decision to close the shop early.  You were notified of the present situation and were told your vehicle would be ready Tuesday afternoon.  Tuesday, Mike also managed to open the store and finish your vehicle promptly. It is disappointing that a customer put his vehicle readiness above employee safety on this encounter.

Dear Jennifer,

Thank you for pointing out that we do have complimentary loaner cars, most businesses don't!!  These cars are a privilege for our customers and not a right; they are offered to our customers when they are available. 

Dear Jorgen,

Thank you for taking time to review your experience.  At the time you made your appointment, you stated you would bring your vehicle in on Saturday at 10 am. You arrived over an hour past your appointment time.  Although you brought your own parts, that doesn't guarantee the service will be done sooner.  The oil service was still completed in the stated range of approximately 45 minutes.   

Dear Ken,

Thank you for sharing your experience!  We appreciate your busineess and look forward to serving you again!

Dear Bruce,

Thank you for taking time to review your experience!  We are glad to have been of service to you and look forward to seeing you again soon!

Deasr Larry,

Thank you for taking time to review your experience.  We are very glad to be at your service. We appreciate the 5 star rating and recommendation.  Looking forward to serving you again!

Dear Kathy,

When a customer arrives requesting an oil service, they are informed once the vehicle is pulled into the bay, the service lasts approximately 30-45 minutes.  During the time we were establishing your service order, several customers came into the shop also requesting service. Checking in the other customers did take a couple of minutes, which I addressed in my apology to you once everyone was taken care of.  Upon check in, you stated that your tire pressure sensor light had just come on.  The tires were checked and the pressure evened out.  We assured you that we would recheck the tires the next week in which you agreed to bring the vehicle back.  

We do our best to have your vehicle back on the road as soon as possible, however, it can be challenging to forecast how long a wait may actually last.

Dear Johel,

Thank you for sharing your experience!  We are very pleased that you are happy with your service.  We appreciate the 5 star review and recommendation.  Looking forward to serving you again!

Dear Mike,

Thank you for sharing your experience and for making us your neighborhood mechanic!  We value our customers and know how important it is to have your vehicle back on the road.  Looking forward to building our relationship with you and your vehicle.  We appreciate the 5 star review and recommendation!

Dear Lauren,

Thank you for sharing your experience!  We know how important it is to have your vehicle back on the road.  We appreciate your business and look forward to serving you again!