Mike The Mechanic Kennesaw

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678-540-8710
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Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

291 Reviews

5 star
92%
4 star
6%
3 star
<1%
2 star
<1%
1 star
1%
98% Would Recommend
79% Business Response
Latest Review 7 days ago

Reviews

RW
Robert W.
Acworth, GA
INFINITI M37
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Robert said the staff was friendly and they provided accurate service for a great price.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
Darren W.
Acworth, GA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Darren said it was a good experience at this business. The mechanic was honest and performed the work in a timely fashion. He was polite and knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
JG
Joshua G.
Acworth, GA
Kia Forte
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Joshua said they were professional , quick and he hasn't had any problems since he brought it in.
Recommended
This review was collected via phone interview by Customer Research Inc.
TH
Tamera H.
Acworth, GA
Buick Encore
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Spoke with Dolly. She said he is good at what he does.
Recommended
This review was collected via phone interview by Customer Research Inc.
CE
Claudia E.
Acworth, GA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Claudia said this business went above and beyond. They had good pricing and were able to fit her in at the last minute. Brian saw her at a stop light and saw that she was having an issue. He stopped to help her and opened up the business that day to repair her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
FG
Freddy G.
Kennesaw, GA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Spoke with Heather. She said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
KS
Kevin S.
Woodstock, GA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Kevin said, this business did the expected service and called him to make sure what they did is what he wanted them to do.
Recommended
This review was collected via phone interview by Customer Research Inc.
ME
Megan E.
Acworth, GA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Megan said the employees were very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
SL
SEDTRA L.
Acworth, GA
INFINITI QX70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
great people
very nice people and heloful
Recommended
JG
Juan G.
Woodstock, GA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Spoke with Petra. She said this was their second time there and they liked it. They were happy with the service, price, and time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/21/2018

Hi Petra and Juan,

We are happy to hear you are a repeat customer who is happy with us! Thank you for the 5 star review. We look forward to our next time serving you.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
PO
Phillip O.
Acworth, GA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Phillip said the business completed his services in a quick manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/21/2018

Hi Phillip,

We love hearing you were happy with the quickness of our service! Thank you for taking the time to write a review. We hope to see you again (not too) soon!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
AB
Amber B.
Dallas, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018
No respect for your time
First experience here was Awesome! We moved to Dallas, Ga and I wanted to return because I liked the service. I called before to check timing before driving from Dallas to Woodstock. She assured me they were not busy. We checked in and waited atleast 15 minutes before she came and told me it would be an hour to an hour and a half before they could get to my car.... Is Mike the mechanic the only mechanic??? We left! I called before coming because we had a busy day preparing to leave for vacation. Ridiculous to me that as the customer I prepared on the front end and called only to drive and have my time wasted!!!
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Amber,

We are happy to hear that your first experience was awesome and sad to hear you were unhappy this visit.  At the time when you called, we weren’t busy. However, during your drive from Dallas, GA to here, we were inundated with waiting customers. Our policy for our customers who choose to wait is first come, first served. Unfortunately, the car before you had some issues and was taking longer than we would have liked, but that is sometimes the nature with repairing automobiles. Normally we would have offered to drive you home, (and, actually, I believe you were offered a ride by our bookkeeper who wasn’t aware you were from Dallas) however that wasn’t practical due to your living close to an hour away. We apologize that we didn’t realize the extra time needed by the previous car before you had been waiting for 15 minutes.

We hope that your next experience is more pleasurable.

Mike the Mechanic, Customer Relations Representative

ZF
Zach F.
Kennesaw, GA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Zach said he and his family go to the business all the time. The staff explain everything they are going to do and they finish in a good amount of time. The pricing was fair.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Zach,

We love hearing from our loyal customers! Thanks so much for the five star review and we look forward to serving you again in the future.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
RS
Rob S.
Acworth, GA
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Rob said the staff did a pretty good job and he's happy with the work they did. The business is convenient and the prices are fair. The staff are knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi rob,

We're excited to hear you were happy with our work and pricing. Thanks so much for taking the time to leave a review.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
RM
Robert M.
Georgia
Mercedes-Benz ML500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Robert said the business offered a fair price. The staff were helpful, and made suggestions on services he would need in the near future. He really appreciated their expediency. They were direct with the estimate, and on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Robert!

Thanks so much for the 5 star review! We love hearing that you had a great experience with us. We look forward to seeing you again! 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
JM
Jack M.
Acworth, GA
BMW 323i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Jack said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Jack,

We are happy to hear you felt we provided good service. Thank you for taking the time to write a review and we look forward to serving you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
LH
Lonnie H.
Marietta, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Lonnie said he is very comfortable with Brian. He always gets good advice. The parts the business has are good, as is the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/05/2018

Hi Lonnie,

Thank you for taking the time to leave us a review. We love hearing that you are comfortable with Brian and feel you always get good advice. We look forward to serving you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
CB
Charles B.
Acworth, GA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Charles said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 07/10/2018

Hi Charles, 

Thanks for the 5 star review. We love hearing that you would recommend us! We look forward to seeing you again. 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
PD
Patrick D.
Atlanta, GA
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Patrick said the service is awesome. They did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 06/25/2018

Patrick,
Thank you for taking the time to write a review. We value our customers reviews. We also understand how important it is to receive great service. Thank you for the five stars we look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
RH
Raymond H.
Kennesaw, GA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Raymond said the employees did a good job, settled him in, and took care of him. He appreciated that they threw in an oil change.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Kennesaw responded on 06/20/2018

Raymond,
Thank you for taking the time to write a review. We believe in giving our customers good service and we do our best to make you feel at home and comfortable when coming into the shops. Thank you for the five star rating! We look forward to seeing you again.

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
Displaying Review 1 - 20 of 291 in total