Mike The Mechanic Towne Lake

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770-928-2828
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Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

238 Reviews

5 star
86%
4 star
8%
3 star
2%
2 star
<1%
1 star
1%
97% Would Recommend
84% Business Response
Latest Review 6 days ago

Reviews

SW
Sydney W.
Woodstock, GA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Sydney said the business is very helpful. They were able to revive her vehicle and she did not think that was possible.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
David W.
Woodstock, GA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
David said the business has always made him happy with great work.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jeremy H.
Woodstock, GA
Chevrolet Express Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Jeremy said they figured out the price and what needed to be done pretty quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
CV
CATHY V.
Woodstock, GA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Good prices and fast service.
I have been using them for years and am ALWAYS satisfied. I won't go anywhere else.
Recommended
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/20/2018

We are so glad you had such a pleasant experience! We love hearing our customers feedback. Thanks for being with Mike The Mechanic family! We look forward to seeing you for your next auto need!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
AM
Allen M.
Acworth, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Allen said they did a great job. He is 100 percent satisfied. . They always do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/20/2018

We are so glad you trust us with your vehicle! We love hearing our customers feedback. Thanks for being with Mike The Mechanic family! We look forward to seeing you for your next auto need!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
LJ
Liz J.
Woodstock, GA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Liz said the employees were very honest. She liked her service. She was comfortable with the experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Hi Liz!

Thank you for taking the time to write a review. We are happy that you had a positive experience with us. We look forward to seeing you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
KP
Karen P.
Woodstock, GA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Karen said she would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Thank you for your recommendation Karen! We really appreciate your business and hope to see you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
TV
Tom V.
Woodstock, GA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Tom said that the place was honest, straightforward and showed him the parts that needed replacing.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Tom,

Thank you for taking the time to write a review.We understand how important it is to have great people working on your vehicle for you! Thank you for the five star rating! Hope to see you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
LM
Lyn M.
Woodstock, GA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Lyn said the employees did a wonderful job and went above and beyond.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Lyn,

Thank you so much for taking the time to write a review with such kind words.We understand how important it is to have great people working on your vehicle for you! Thank you for the five star rating!Hope to see you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
WB
Wanda B.
Georgia
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2018 Category: Service
Wanda said the service person was not being reasonable or trying to help on the pricing of the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 10/30/2018

Ms. Brown,

I apologize that you left our Towne Lake location feeling unsure. We like for all of our customers to leave satisfied and happy! I spoke with the Manager at the Towne Lake location, and he informed me that a discount was indeed given, for an hour of work, rather than the hour and a half it took to repair your vehicle. If you bring your own parts in, we are limited to the discount that we are able to give, as we are only charging for labor. However, he was in fact able to discount you on the labor charge. I would love to speak with you further, if you would like to give me a call! Thank you for your continued business with Mike The Mechanic, and we look forward to your next visit!

Sarah Leister,
Customer Relations
Mike The Mechanic
(770) 517-4133
RM
Rick M.
Woodstock, GA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Rick said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Thank you Rick for taking the time to give us a 5 star review. We are glad we could be of service to you and make you happy! We hope to see you again! 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
BH
BRANDON H.
Woodstock, GA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great
The shop was great. They worked with my warranty company and fixed my Jeep fast. Would highly recommend them.
Recommended
Margie B., HR from Mike The Mechanic Towne Lake responded on 10/29/2018

Brandon,

I'm so glad you had such a pleasant experience! We love hearing our customers feedback. Thanks for joining the Mike The Mechanic family! We look forward to seeing you for your next auto need!

Sarah E. Leister,
Customer Relations
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
JP
Jesse P.
Woodstock, GA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Jesse said that Jerry, the manager, has accurate customer service skills. The business does really good work. He absolutely recommends them to other people.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Jesse, 

Thank you so much for the wonderful compliment! We strive for excellent customer service, it's everything to us! Thank you for the 5 star review and we hope to see you again! 

Jerry
Store Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
KK
Kathy K.
Marietta, GA
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Kathy said the business got the work quickly done and the service was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Thank you for taking the time to write a review.We understand how important it is to have great people working on your vehicle for you and we do our very best to work as quickly as we can! Thank you for the five star rating! Come see us again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
AG
Alex G.
Woodstock, GA
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Alex said the business provided quick service and the staff was honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Alex, 

Thank you for taking the time to write a 5 star review. We understand how important it is to provide service as quickly as we can. We hope you come back and see us! 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
CB
Cindy B.
Woodstock, GA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Cindy said the business took good care of her. There was no work done that was not needed. She was overall real pleased with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/20/2018

We thank you for your business Cindy!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
CL
Craig L.
Woodstock, GA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Craig said they were quick and the diagnosis was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/20/2018

We appreciate your business Craig! 

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
KH
Kent H.
Woodstock, GA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Kent said overall the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 11/30/2018

Kent, 

Thank you for taking the time to write a 5 star review. We are happy you had a good experience with us! Hope to see you again!

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710
Verified Customer
Woodstock, GA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018
very good workmanship
I really liked the service and the guys were very nice. I was slightly bothered that the price quote was changed after the work was completed. They forgot to include something. Not that I would have changed my mind but felt they took that opportunity away and I just paid for it. Have a feeling that isn’t the norm. I will definitely go back.
Recommended
JF
JOE F.
Woodstock, GA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Oil change and tire rotation
Knowledgeable certified mechanics used many times for oil and tire rotations and other items no issues
Recommended