Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

205 Reviews

97% Would Recommend
90% Business Response
Latest Review 8 days ago

Reviews


TB
Teresa B.
Woodstock, GA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Teresa said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

CH
Colton H.
Woodstock, GA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Colton said the facility provided inexpensive, quick, same day service. The staff was cooperative and easy to talk with.
This review was collected via phone interview by Customer Research Inc.

LS
Lori S.
Woodstock, GA
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Lori said she was disappointed because the business rejected their coupon. She said they were satisfied with the service though.
This review was collected via phone interview by Customer Research Inc.

LL
Larry L.
Woodstock, GA
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Larry said the business knew what they were doing. He is very pleased and satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

CK
Charles K.
Woodstock, GA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Charles said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JW
Joe W.
Kennesaw, GA
Toyota FJ Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Joe said the service and price at this business were good. The staff finished his vehicle on time.
This review was collected via phone interview by Customer Research Inc.

GW
Gerg W.
Acworth, GA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Gerg said they were great. It took 3 or more tries going back and forth before they really found the problem.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Woodstock, GA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Michael said he didn't have any issues. Everything is fine.
This review was collected via phone interview by Customer Research Inc.

KC
Karen C.
Pompano Beach, FL
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Karen said they seem to have fixed the problem. They could have told her anything, but what they told her was not expensive. It was under $100.They fixed it right away. Karen appreciates their service and would recommend them.
This review was collected via phone interview by Customer Research Inc.

DM
Diane M.
Acworth, GA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Diane said she has used this business for a long time. The employees were reliable. They provided wonderful service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Acworth, GA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
I love this place!!!
I just recently started going to MTM after my grandmother recommended them and happy is an understatement on how they treated me and got my car done. They are all so very nice there and always make sure that I understand what’s up with my car. I really appreciate them, thank you guys!!
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/12/2018

We are so excited to hear that you love and appreciate us!!! Thanks for writing us a great review and we can't wait to see you again!  

Brian Addison
General Manager
Mike The Mechanic - Kennesaw, Inc.
(678) 540-8710

AJ
Anthony J.
Canton, GA
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Anthony said he received good service.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/12/2018

Hi Anthony,

We are happy to hear you felt you received good service. Thank you for taking the time to write a review and we look forward to serving you again. 

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828

ST
Sarah T.
Woodstock, GA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Sarah said the staff fit her in when she needed it. The inspection was thorough, yet done sooner than expected. Jerry was wonderful to work with.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/12/2018

Hi Sarah,

Thanks for the 5 star review! We are so glad you enjoyed working with us; we love hearing that! We can't wait to see you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828


ET
Everett T.
Alpharetta, GA
Nissan Frontier
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/03/2018 Category: Service
Everett said the staff just wasn't what he was expecting from a custom exhaust facility.
This review was collected via phone interview by Customer Research Inc.

PK
Pete K.
Woodstock, GA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Pete said his experience with the business was awesome. He was getting his service work done at a different facility, but his experience was so good that from now on, he will bring all of his business here. His mechanic and customer service rep, Clint, is completely on point. He stated he deserves a raise. Clint is super knowledgeable and called him to tell him he was ready to help whenever he needed. From the beginning to the end, he was helpful. Although he was just going in for an oil change, Clint also gave him an inspection and provided a timeline of what needed to be fixed in the future, and when. He even brought him into the service bay and let him look under the vehicle so he could fully understand what Clint was talking about. He was offered coffee while he was waiting, which he liked. The staff members are rad guys, all across the board. He loves them and the service they provided.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/12/2018

Hi Pete,

We love hearing that you had an awesome experience and think we're rad! We will be sure Clint gets the recognition he deserves. ;) We look forward to seeing you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828
Respond


RM
Rick M.
Woodstock, GA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Rick said they had his vehicle ready on time.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/02/2018

Hi Rick! 

Thanks for taking the time to write a review. We are happy that you had a positive experience with us and we look forward to seeing you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828


TM
Tye M.
Atlanta, GA
Lexus LX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Tye said, he went into the business for some work and they gave him options and he said he is super happy with their work.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/02/2018

Hi Tye,

Thank you for taking the time to write a review. We love hearing that a customer is super happy with our work! We look forward to seeing you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828


JL
Jihahn L.
Woodstock, GA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Jihahn said her overall experience was good. The price was reasonable.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/02/2018

Hi Jihahn, 

Thank you for taking the time to write a review. We are happy to hear that you had a good experience and felt our price was fair. We look forward to seeing you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828


KH
Kelsey H.
Woodstock, GA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Kelsey said all the employees were very friendly and she had no problems.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 07/02/2018

Hi Kelsey! 

Thank you for taking the time to write a review. We are so glad to hear that you had a positive experience due to our friendly employees. We love to hear that! We look forward to seeing you again.

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828


FN
Frank N.
Atlanta, GA
Alfa Romeo Spider
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Frank said he likes Jerry and Mike.
This review was collected via phone interview by Customer Research Inc.
Margie B., HR from Mike The Mechanic Towne Lake responded on 06/25/2018

Frank,
Thank you for taking the time to write a review. We are happy to hear that you like Mike and Jerry and our crew! Thank you for the five star rating! We look forward to seeing you again!

Jerry Rankins
General Manager
Mike The Mechanic - Towne Lake, Inc.
(770) 928-2828