Mike The Mechanic Towne Lake


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

59 Reviews

93% Would Recommend
91% Business Response
Latest Review 7 days ago
Joey C. on 06/16/2017
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Joey said they were good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/13/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/19/2017

Dear Joey,

Thank you for the review, we are glad you were pleased with your experience.  We appreciate the 5 stars and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Victoria P. on 06/14/2017
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Victoria said the business was very accommodating.
Vehicle: Ford F-250 Super Duty
Category: Service
Service Date: 06/13/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/19/2017

Dear Victoria,

Thank you for sharing your experience.  Customer satisfaction is very important to us.  We will do what we can to accommodate special needs.  We appreciate the compliment and look forward to serving you again.   Thank you for the 5 star review and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Tiffany M. on 06/14/2017
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Tiffany said they did a great job and she was pleased with the entire experience.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 06/10/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/19/2017

Dear Tiffany,

Thank you for reviewing your experience!  We do our best to provide the best possible customer service.  We are very glad you are pleased with the entire experience during the time your vehicle was under our care.  We look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
AMIE B. on 06/05/2017
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"Always great service and price! "
Love Jerry and the crew at the Towne Lake location. He's always very thorough, and gives great service along with the top notch work. Fair prices as well!
Vehicle: Ford Explorer
Service Date: 06/05/2017
Review Created: 06/05/2017 08:58 PM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/09/2017

Dear Amie,

Thank you for sharing your experiences and for the kind words!  We appreciate your ongoing business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
DENNA N. on 06/04/2017
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"Best of Best"
Professional, Quality. Best & Nicest.
Vehicle: Chevrolet Corvette
Service Date: 06/02/2017
Review Created: 06/04/2017 08:24 AM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/09/2017

Dear Denna,

Thank you for sharing your experience and for the powerful review!  It is amazing how much information can be provided in just 4 simple words.  We value our customers and believe in providing the best possible service.  Thank you for the 5 star review and recommendation, looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Raymond P. on 05/27/2017
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Raymond said he is satisfied with the oil changes and other miscellaneous services at this business. They have great customer service, and they are very helpful.
Vehicle: Lexus SC 300
Category: Service
Service Date: 05/25/2017
Review Created: 05/27/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/08/2017

Dear Raymond,

Thank you for sharing your experiences and for the kind words!  We pride ourselves on providing the best service possible.  We appreciate the compliments and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Justin S. on 05/26/2017
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Justin said the employees were professional and very nice. The lady at the front desk was honest and helpful.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 05/20/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/07/2017

Dear Justin,

Thank you for sharing your experience and for the kind words!  We do our best to provide the best service possible!  We appreciate the 5 star rating and recommendation.  Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Ryan H. on 05/19/2017
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Ryan said they were not able to fix the vehicle but they were nice.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 05/15/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Donald W. on 05/17/2017
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Donald said the service was good but it was not completed to his satisfaction 100 percent.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 05/16/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/07/2017

Dear Donald,

Thank you for sharing your experience.  We ask that you contact our shop so that we may have the opportunity to make things right. Thank you!




Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
MIKE I. on 05/13/2017
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"Trustworthiness gets high ratings!"
Always been trustworthy.
Vehicle: Hyundai XG350
Service Date: 05/12/2017
Review Created: 05/13/2017 02:05 PM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/27/2017

Dear Mike,

Thank you for sharing your experiences.  We appreciate our customers and value the trust placed in us during the time a vehicle is under our care.  Thank you for your ongoing business; looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Paul K. on 05/12/2017
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Paul said he thought they were going to be open at 8 a.m., but when he got there it wasn't open yet. He had to wait by the gate until someone came by and opened it. If they are going to be open at 8 a.m. they should be open and ready to work at 8 a.m. They did a good job fixing it.
Vehicle: Honda Accord
Category: Service
Service Date: 04/29/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/27/2017

Dear Paul,

Thank you for sharing your experience. We are very pleased that you are happy with the service you received.  The business owner receives daily opening/closing reports of when the shops are opening/closing. There may be times out of one's control that can cause tardiness, however, the overall majority of the time the shop is open at 7:50 AM.  

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
CRAIG W. on 05/11/2017
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"Great service as always!"
MTM always provides great service at a fair price and they have taken care of my cars for years now.
Vehicle: Toyota Camry
Service Date: 05/08/2017
Review Created: 05/11/2017 10:58 AM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/13/2017

Dear Craig,

Thank you so much for sharing your experiences, and for noting the consistency of the service.  We appreciate your ongoing business and continued loyalty.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Leigh A. on 05/08/2017
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Leigh said this business is awesome. Jerry does a great job.
Vehicle: Volvo XC90
Category: Service
Service Date: 05/06/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/09/2017

Dear Leigh,

Thank you for reviewing your experience and for the kind words!  We go the distance to provide the best service possible.  Thank you for your ongoing business!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Sarah B. on 05/06/2017
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Sarah said they treated her nicely and she recommends them to everyone.
Vehicle: Jeep Liberty
Category: Service
Service Date: 05/02/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/09/2017

Dear Sarah,

Thank you for sharing your experience.  As a woman, I have been treated disrespectfully over the years by automotive repair shops.  Our company is built on simple principles, treat customers with respect, honesty and with fairness.  We value our customers and appreciate your business.  Thank you for the 5 star rating and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
BOBBY L. on 05/05/2017
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"A big job"
I just had them do my timing belt. They got it done the same day. It's a big job so it was great it was done so fast. As always they had a loner car for me to use. Jerry is a great guy and it's the only shop I use and trust.
Vehicle: Isuzu Rodeo
Service Date: 04/26/2017
Review Created: 05/05/2017 08:32 PM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/08/2017

Dear Bobby,

Thank you for sharing your experience and for the kind words! We strive to provide the best service possible, even providing a complimentary loaner car when available.  We value your business and appreciate your ongoing business.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Trisha P. on 05/05/2017
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Trisha said they were really friendly, they were a great help, and the vehicle is fixed.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 05/04/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/08/2017

Dear Trisha,

Thank you were sharing your experience and for giving us the opportunity to earn your business. We appreciate the 5 star rating and recommendation! Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Will M. on 05/02/2017
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Will said the business was great. The employees were quick and efficient.
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 05/05/2017

Dear Will,

Thank you for sharing your experience.  We understand the importance of having your vehicle back on the road.  We appreciate your business!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Katrina L. on 04/27/2017
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Katrina said Mike, the owner, was very honest and she had a good experience.
Vehicle: Nissan Maxima
Category: Service
Service Date: 04/26/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 04/29/2017

Dear Katrina,

Thank you for sharing your experience.  We strive to provide the best customer service.  We believe in treating our customers honestly, fairly and with respect.  Thank you for the 5 star review and recommendation!  Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Steve H. on 04/26/2017
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Spoke with Myra. She said everyone, besides Mike makes mistakes on her vehicle. She stated it was okay but the technician forgot to put a hose on her vehicle.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/21/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 04/28/2017

Dear Myra,

Thank you for reviewing your experience.  We appreciate that you brought your vehicle back to the shop so that we could make things right.  We appreciate your business and recommendation.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
RICK P. on 04/23/2017
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"Honest quality service"
Excellent quality service on a Saturday no less. My daughter's cars brakes were not sounding right and we were concerned about her driving it,she was worried about not having a car over the weekend. Mike the mechanic in towne lake had her brakes fixed perfectly within a couple hours.
Vehicle: Mercedes-Benz C300
Service Date: 04/22/2017
Review Created: 04/23/2017 11:15 AM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 04/27/2017

Dear Rick,

Thank you for reviewing your experience. Regardless of what day of the week it is,  we understand the importance of having a vehicle back on the road.  Thank you for your business, we look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
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