Mike The Mechanic Towne Lake


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

79 Reviews

95% Would Recommend
88% Business Response
Latest Review 1 day ago
SAM R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service and relationships"
Jerry has helped a me a number of times and is just great. Always exceeds my expectations...
Vehicle: Mercury Mountaineer
Service Date: 08/16/2017
Review Created: 08/17/2017 11:12 AM
BRANDON H. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I trust the shop and always have a good experience.
Vehicle: Jeep Wrangler
Service Date: 08/16/2017
Review Created: 08/17/2017 08:18 AM
MARK N. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"So helpful and great response times"
I love this shop - Jerry is super helpful and honest and all the mechanics here know what they are doing. They go above and beyond, going out of their way to get us back up and running as fast as they can.
Vehicle: Honda Pilot
Service Date: 07/27/2017
Review Created: 07/31/2017 07:51 AM
Justin P. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Justin said this business is great and he has been going there for about 15 years.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 07/07/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
BRITTANY M. on 07/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tricky situation "
My car check engine light came on and my car started driving funny. I took it to MTM in Woodstock to have them look at it. After several attempts to fixing the same part/ calling Honda themselves and almost a month after they replaced the whole part for no additional charge from when I first paid. Yes I was getting frustrated but I had faith in them to make things right and they did. Thank you!
Vehicle: Honda Accord Sdn
Service Date: 07/19/2017
Review Created: 07/27/2017 11:36 AM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/05/2017

Dear  Brittany,

Thank you for sharing your experience.  This is one of those situations that nothing is as it seems.  Upon every diagnosis, a different code was presented.  The issue turned out to be much larger than what was being diagnosed.  With your patience, we were able decipher the underlying issues and complete the job properly.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Anthony R. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anthony said the staff did a really good job. They did it really fast and they exceeded his expectations in every way.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 07/14/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/02/2017

Dear Anthony,

Thank you for sharing your experience and for the kind words!  We appreciate your business and look forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Ashley D. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said this business was helpful, honest and patient. Larry was really sweet and they explained everything to her. The ladies there were very nice and understanding. She had just received bad news before she arrived at this business and they treated her kindly.
Vehicle: Mazda Protege5
Category: Service
Service Date: 07/13/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/02/2017

Dear Ashley,

Thank you for sharing your experience and for the kind words!  We believe in treating our customers like people, not numbers.  It is our pleasure to be a ray of light on your rather difficult day. 

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Karlyn S. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Karlyn said the business is awesome. They were very attentive, and they addressed the problems immediately.
Vehicle: Dodge Magnum
Category: Service
Service Date: 07/22/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/02/2017

Dear Karlyn,

Thank you for the compliments and kind words!  We appreciate the 5 star review and recommendation.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
ELLERY P. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superstars!"
Jerry and the folks at MTM / Town Lake are 'Superstars': Courteous, efficient, cost-effective and honest.
Vehicle: Toyota Avalon
Service Date: 07/08/2017
Review Created: 07/25/2017 03:32 PM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/01/2017

Dear Ellery,

Thank you so much for the compliments and kind words!  We appreciate and value every single one of our customers.  Thank you for taking the time to share your experience.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Dean V. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dean said the staff did well.
Vehicle: Cadillac Seville
Category: Service
Service Date: 07/19/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 08/01/2017

Dear Dean,

Thank you for the recommendation and 5 star review!  We appreciate your ongoing business.  

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Greg F. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said this business was awesome.
Vehicle: Toyota Tundra
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/25/2017

Dear Greg,

Thank you for the compliment!  We appreciate your ongoing business and look forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Tom G. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tom said the business provides good service and the repairs cost less than he thought.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/05/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/25/2017

Dear Tom,

Thank you for sharing your experience!  We appreciate the 5 stars and recommendation.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/25/2017

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Kyndra H. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Chris. He said he liked their work. He thanked them for everything they did.
Vehicle: Mercedes-Benz S600
Category: Service
Service Date: 07/05/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/25/2017

Dear Chris (Kyndra),

Thank you for the kind words and recommendation!  Looking forward to serving you again.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Christen L. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christen said this business went through a lot of trouble to explain things to her before she bought the vehicle.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/17/2017

Dear Christen,

Thank you for taking time to share your experience.  Vehicle safety is an upmost concern to us.  We believe it is important to educate our customers on the issues, repairs and proper maintenance of their vehicles.  We appreciate your business and look forward to serving you again!  

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
TIM G. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
Jerry always takes care of us. We can trust him. He is takes the time to explain things. They got my Mini running smooth again!
Vehicle: MINI Cooper
Service Date: 07/03/2017
Review Created: 07/04/2017 09:36 AM
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/06/2017

Dear Tim,

Thank you for sharing your experience with us!  We want our customers to feel like they are part of our family; building a relationship with our customers and their vehicles is extremely important to us! We appreciate your ongoing business and look forward to serving you again!  

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Destine S. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Destine said the employees at this business fixed her vehicle. They did what needed to be done.
Vehicle: Nissan Altima
Category: Service
Service Date: 06/28/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/06/2017

Dear Destine,

Thank you for sharing your experience!  We appreciate the 5 star review and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Jack C. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jack said Jerry went out of his way to help. This business was quick and fair priced. He will be back.
Vehicle: Hummer H3
Category: Service
Service Date: 06/26/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/06/2017

Dear Jack,

Thank you for sharing your experience!  We go the distance to ensure our customer's satisfaction.  We look forward to building a relationship with you and your vehicle.  Thank you for your business!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Kelly C. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kelly said she got her vehicle worked on and they did a good job.
Vehicle: Honda Civic
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 07/06/2017

Dear Kelly,

Thank you for reviewing your experience.  We appreciate the 5 stars and recommendation!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Jason J. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jason said the business was a good experience.
Vehicle: Lexus GS 430
Category: Service
Service Date: 06/24/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/29/2017

Dear Jason,

Thank you for sharing your experience and the recommendation.  Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Richard B. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said this business is very good and fair. He said he has been doing business with them for about a year and a half.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Dyan S., Customer Relations at Mike The Mechanic Towne Lake responded on 06/27/2017

Dear Richard,

Thank you for your ongoing business!  We appreciate and value all of our customers. Looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133
Displaying Review 1 - 20 of 79 in total