Jeniece,
I am extremely sorry that we failed on this repair. We strive for perfection on every job, but unfortunately we fell short on yours. The technician that serviced your vehicle missed the ball joint and will be reprimanded for it. That does not mean that YOU should pay for his mistakes.
I would like to pay for the additional repairs that you had to incur due to our negligence. Please contact me and I will refund the money immediately.
Thank you for making me aware of this so that I can correct this from happening again.
Again, I'm truly sorry. Thank you.