I went in for an oil change with a coupon (on the home page of http://www.nixontireandauto.com/). I've been there a few times before but had a pretty bad experience on my third visit (2-star rating is my average). First, I was almost charged more than the $54.95 coupon price for my synthetic oil change when I requested Mobil one oil even though "Mobil synthetic" is in the description of the coupon.
While waiting for my oil change and tire rotation, the gentleman at the front desk asks: "Who put your tires on? They put them on backwards!" to which I replied "you did. I bought them here a couple of months ago and you guys installed them."
He then proceeded to check the computer and did in fact see my invoice. My lunch break oil change turned into 2 & 1/2 hours of sitting in the waiting room watching Top Gear while they remounted all 4 tires. No credit for some likely abnormal wear on my tires, no replacements, not even a discounted oil change. I've met the manager/owner the first two times: he was super helpful and very nice to work with. The guy that helped me that day and the tech that put my tires on initially... not so much.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
While waiting for my oil change and tire rotation, the gentleman at the front desk asks: "Who put your tires on? They put them on backwards!" to which I replied "you did. I bought them here a couple of months ago and you guys installed them."
He then proceeded to check the computer and did in fact see my invoice. My lunch break oil change turned into 2 & 1/2 hours of sitting in the waiting room watching Top Gear while they remounted all 4 tires. No credit for some likely abnormal wear on my tires, no replacements, not even a discounted oil change. I've met the manager/owner the first two times: he was super helpful and very nice to work with. The guy that helped me that day and the tech that put my tires on initially... not so much.