I think you're outfit does good work, however I'm concerned about the fact that I had to drive right back to your shop after receiving my oil change and inspection on Friday, 3/4. On my way home, I could barely stop! I think it would be nice to be guaranteed a safe trip home after getting my car serviced. Fortunately, I did make it home safely today after getting my brake shoes and cylinders replaced.
We sincerely appreciate having you as a customer and the work that you have brought to us. We take customer satisfaction very seriously at Norm's Car Care. I know that we discussed the front brakes needing attention on your car but made no mention about of rears. That's on us. Give me a call or stop by if you have some time. I would like to work something out with you on the front brakes to make up for your inconvenience.