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Review for North Bay Imports
COREY G. on 07/04/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Chris service manager"
Absolutely horrible. Went in for second time to have front brakes and rotors done. Car was returned to me without the job being completed. Totally unacceptable and lacks ethics!
Vehicle: Audi A8
Service Date: 06/22/2016
Review Created: 07/04/2016 07:57 AM
Chris G. at North Bay Imports responded on 07/05/2016

Customer made appointment to have us replace the front brake rotors based on another Audi dealerships finding. Was told by customer the front brake rotors were warped causing his pulsation and it was due to aftermarket brake rotors being installed. The rotors that were originally installed came from Audi(unable to get after market for A8) the audi dealer did a 1 time only part warranty. We installed the brake rotors per finding from another facility. Didn't hear back from customer after repairs were done. I tried to contact customer and his v/m box is full and not able reach for comment.