The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead. The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead.
During the sales process, I had an overall positive experience with my sales person Vince and business manager Brady, but things changed as quickly as the next day when I followed up to collect two things that were left in my trade in. Followed up twice, was told they'd reach back out, never heard a thing, so bye bye to those things I was after.
I also took out a loan to cover part of the vehicle costs, which they screwed up taking out $10k OVER what I requested, even though the remainder of the vehicle had been paid for with a cashiers check. After my initial email bringing this to their attention, I followed up 5 TIMES beyond that, and received 3 responses, each saying I would get a call or an update soon. It has now been a week since my last follow up, with no response and almost 4 weeks since the loan was taken out, with no adjustment made. I would strongly recommend not doing business with this dealership. Extremely disappointed and I still have no resolution as to when the additional $10k will come off my loan. I believe I have given more than a fair opportunity and ample time for the business to rectify this issue before publishing a review.