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O'Brien Hyundai of Fort Myers

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,621 Reviews)
-5
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
354
Total ReScores
4.7
ReScore Average
-5
Net Promoter Score ®

Business Details

About

The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead. The service staff at O'Brien Hyundai are factory certified technicians and trained to ensure your Hyundai runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(239) 970-9253

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
2850 Colonial Blvd. Fort Myers, FL 33966
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,621 Reviews)

KL
gravatar
Kasey L.
Cape Coral, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2023
0
Category: Service
Worst Customer Service Ever
Staff is friendly and nice and they always get the job done, but i alway have a problem when coming here as I’ve never had a smooth interaction with them. The timeframe to fix the car is unreliable as they almost never stick to the timeframe they give. I’m guessing there is also major miscommunication going on as when I called to check on my car, I was transferred over 10 different times back and forth between the service and parts departments. They often have technical issues as well as they have had problems finding my insurance within the system, but communication isn’t a priority for them as they waited over 2 hours before informing me without starting the service that they were looking for my insurance when the service itself only took an hour and a half. I’ve been here about 5-6 times since February now when I bought a brand new car from them. In my honest opinion unless you are willing to wait double the timeframe they give you, it’s better off to go somewhere else to get it fixed.

Update: I tried to give them another chance again, but they don’t care about how long you have to wait. I’ve had a flat tire for over 2 weeks now that they never have time to change when it should take them only 30 minutes to an hour. They will tell you to wait at least 2-3 hours to get the claim approved before they can even start working on it. They told me the next availability wouldn’t be until 2 weeks from now, next month in September. They also wanted me to leave my car overnight for a tire change which shouldn’t take more than an hour. So basically overall, they are telling me that it takes a OVER A MONTH TO CHANGE A FLAT TIRE which is unbelievable and unreasonable. I usually don’t write reviews even when I have a bad experience, but this is quite literally the worst customer service I’ve ever had.
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