O'Donnell's Repair West Inc


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

409 Reviews

98% Would Recommend
Latest Review 2 days ago
Review for O'Donnell's Repair West Inc
Veronica O. on 05/23/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Veronica said this business did not fix anything on her vehicle and she had to go to another mechanic. She would not recommend them to anybody due top reasons already stated.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 05/01/2015
Review Created: 05/23/2015
This review was collected via phone interview by Customer Research Inc.
ROBERT O. at O'Donnell's Repair West Inc responded on 05/27/2015

Veronica,

We apologize that you didn't find our suggested services satisfactory and that you decided to go to another facility for repair. Your statement, "they didn't fix anything" isn't accurate. You came to us to have your car diagnosed for rough running and the check engine light was on and you were overdue for an oil change. We performed an oil change. We also diagnosed your light as being on for a poor tune up, and evap system problem. We did so for half the original $85/hr estimate. We also gave you prices on repairs for the tune up, evap system service, and exhaust leak. All of these repair opportunities were declined. It is difficult to accept a poor review when we weren't given an opportunity to repair your vehicle.

Sincerely,
O'Donnell's Repair