ReScore Reviews™ (56)

ReScore
Overall Rating 4.678573/5Overall Rating 4.678573/5Overall Rating 4.678573/5Overall Rating 4.678573/5rating 4.678573
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service tech was personable and knowledgeable"
My appointment was completed in record time as well.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/23/2017 06:14 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/23/2017

Thank you Jesse for the great review and coming in to see us.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Barbara P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Susie, the sales lady who remembered me. "
The tech and service men were courteous and work was done timely.
To be called 4 times in one day to take the survey was very unacceptable....and don't tell me how many stars to give my serviceman.....
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/22/2017 07:13 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/23/2017

Barbara,

   I appreciate you taking the time to complete our review. I do apologize for the phone calls. I will be sure we address this concern. We look forward to seeing you again. Have a wonderful weekend.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awsome"
awsome
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 10:17 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/23/2017

Just wanted to thank you for taking the time to complete our review and coming in to see us. We look forward to seeing you again.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Orlando Hyundai Service."
Prompt, courteous service; reasonable prices.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/22/2017 09:52 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/23/2017

Thank you for the 5 star review.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Laurie H. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bought 6 cars at this dealership "
Yes
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/22/2017 01:51 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/23/2017

Thank you for being such a loyal customer with us at Orlando Hyundai. We appreciate your trust and business. It is always good seeing you in for service. Have a wonderful weekend.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Paul L. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dealership is very good"
Quite pleased.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 10:48 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/21/2017

Paul,

 Thank you for the 5 star review. We appreciate your coming in to see us at Orlando Hyundai and look forward to seeing you again in the future. Have a wonderful rest of your day.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Reynaldo M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and support"
They made the work according to my appointment and my requirements. Good attention and made the service in less than estimated time.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 10:47 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/21/2017

Thank you Rey for the great review. Glad to hear that we got you in and out quick. We appreciate your business and thank you for coming in to see us at Orlando Hyundai.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Luis C. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Excellent service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:12 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/21/2017

Thank you Luis for the great 5 star review. We look forward to seeing you on your next service.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Ivette M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people IE advisors who are run under the bus"
I believe I have suggested several ways to fix your problem, thus increasing your CSI to a realistic goal on your advisors and not a min wage girl mak8ng appointments to increase their income
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/20/2017 07:08 AM
6571147900a01cb7edad98f790feb327?s=28
Cortnie M. at Orlando Hyundai responded on 09/20/2017

I just want to thank you for your five star review. looking forward to seeing you again

Cortnie Maple
407-578-5337 ex 234
John S. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great staff and work was completed on time
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/18/2017 02:19 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/18/2017

Thank you John for the great review and coming in to see us.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Tina W. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A little more than an oil change!"
Richard was very nice and informative. All the guys are nice there! They will always let you know what you need next, good job!
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/17/2017 10:23 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/18/2017

Just wanted to thank you for the awesome review. We look forward to seeing you again in the future. Have a wonderful day

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Thomas W. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always comes through..."
I want to commend our service advisor, Richard Schultz, for his expertise and service. Mr. Schultz makes sure you understand everything that is going on with the service to be performed. He is courteous and his knowledge of recommended service and other issues are exemplary. Manager Chuck McIntosh took time out of his day to come over and talk to us. Chuck is always courteous and friendly and he wants to make sure everything is alright. These reasons are why I will continue to return to Orlando Hyundai for service and future car purchases.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/17/2017 07:51 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the 5 star review! We greatly appreciate your business and look forward to seeing you again

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Joseph M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly fast and reliable"
Friendly fast and reliable.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 05:34 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/16/2017

Thank you for taking the time to complete our review and coming in to see us.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Kathleen D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean and friendly."
Yes
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:52 AM
James F., Service Lane Manager at Orlando Hyundai responded on 09/16/2017

Thank you for the 5 star review.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Mike S. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional and timely service!"
Historically I've had my Hyundai serviced at another Orlando Hyundai dealership, but after my last visit at Orlando Hyundai I know where my car will be serviced in the future!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 05:31 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/16/2017

Just wanted to thank you for the wonderful feedback! We look forward to seeing you again.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Vince K. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and Responsive "
Thanks for handling my recall. Much appreciated.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 12:21 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the 5 star review.. We look forward to seeing you again. 

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing!"
In and out for warranty work in less than 30 minutes!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 07:49 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the great review. Glad that we were able to get you in and out quicker than expected. 

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Gary F. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service is not just a routine!"
Betsy took great care of me and addressed my needs. No overselling and absolutely the best one I have ever had there, all of whom have been fantastic.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 03:07 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the kind words. I will be sure to pass them along to Betsy. We are happy to have her aboard! Thank you again for the wonderful review and coming in to see us. 

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Rick W. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service with no appointment so I could get ready for Irma"
My usual person Justin has left the company, but Charly took me under his wing and provided excellent service and a very quick oil change without an appointment and on a busy day as we were all preparing for Hurricane Irma to come through Orlando. I remain impressed with the service team at Orlando Hyundai and cannot recommend them enough.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:41 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the awesome review! We look forward to seeing you on  your next scheduled service.

James Ferrell
Service Lane Manager
407-578-5337 ex 265
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Took my car in for a recall inspection. It took a total of 1 hour from the moment I gave them the keys to the minute I received my keys and car back.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 01:04 PM
James F., Service Lane Manager at Orlando Hyundai responded on 09/17/2017

Thank you for the wonderful comments and coming in to see us at Orlando Hyundai

James Ferrell
Service Lane Manager
407-578-5337 ex 265
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