business image

Oxendale Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)
41

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
22
Total ReScores
4.8
ReScore Average
41
Net Promoter Score ®

Business Details

About

Oxendale Hyundai in Flagstaff, AZ. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Oxendale Hyundai in Flagstaff, AZ. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(928) 774-3200

Business Hours

Mon
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Tue
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Wed
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Thu
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Fri
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
1160 W. Route 66 Flagstaff, AZ 86001
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)

ME
gravatar
MARTHA E.
Sedona, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Go to another dealership for repairs!
Stay clear of the service department! They charged me $100 for a diagnostic test before they would tell me what they thought the noise was. I felt I had no choice, so they did the test and quoted repairs that were $100 more expensive than the other two dealerships that I took the car to. AND, the other dealerships did not charge me a $100 diagnostic fee. I felt completely taken advantage of.
Not Recommended
Rich B., General Manager from Oxendale Hyundai responded on 04/04/2014 12:34 PM


We have reviewed  and aknowledge your concern. Your concerns were diagnosed at the time of service at the authorized amounts. If you would like to discuss this further do not hesitate to contact me.

Lance A Peterson
General Manager
Oxendale Hyundai
928-774-3200
928-779-6292 fax
hyundaigm@oxendale.com

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.