Park Place Bodywerks Auto Body and Collision Repair Center


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2333 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review 1 day ago
Review for Park Place Bodywerks Auto Body and Collision Repair Center
Amy E. ReScore Review on 06/15/2011
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Category: Collision
Service Date: 04/21/2011
Review Created: 05/05/2011
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Amy stated that the rear bumper trim of her vehicle on both sides had a hole and was not put on properly. She said they had her vehicle for over a week to perform body work and was upset about the damage overlooked. She also said she was not adequately informed during the repair process however her representatives informed her to the best of their ability. She mentioned the communication was not as well as she'd hoped because the email she received about her vehicle being painted was sent four days after the paint work was already finished on the vehicle, and that was the only message about her vehicle she received.
Category: Collision
Service Date: 04/21/2011
Review Created: 05/05/2011
This review was collected via phone interview by Customer Research Inc.
Eric M. at Park Place Bodywerks Auto Body and Collision Repair Center responded on 05/10/2011
Unfortunately, there was a minor imperfection in the molding holes of the new Lexus bumper. We have offered to have the bumper replaced under parts warranty. We had Amy's car for 8 days and emailed her 6 times and called her 3 times.