Parks Hyundai of Gainesville


Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

812 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 4.0000038/5Overall Rating 4.0000038/5Overall Rating 4.0000038/5Overall Rating 4.0000038/5rating 4.0000038
Original
Overall Rating 1.95238/5rating 1.95238rating 1.95238rating 1.95238rating 1.95238
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Jean S. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service at a good price."
I've always been satisfied with their service and prices.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/18/2017
Service Type: Repair
Review Created: 08/22/2017 01:34 PM
Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Parks cares about customer relationships"
Parks Hyundai was extremely quick to respond to my concerns regarding my service experience, and to do everything in their power to make things right! Even while things were going wrong in my case, I could tell that the staff were clearly dedicated to improving their process and making certain that there are no similar incidents in the future—I am glad to hear that Brent and Ken are implementing changes to avoid making such an error again. Parks is clearly dedicated to providing the best service experience in town, and to building lasting relationships with their customers. In the end, despite the bumps on the road in my first experience here, thanks to their attention to my case I plan to return to this location for any future service needs and would recommend them to others.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/21/2017 08:11 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Generally good experience"
They fixed the problem I was having
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/21/2017 08:11 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/21/2017


Hello and thank you for your review.  Your experience is not the norm but it is one that we are going to review to take steps to ensure it is not repeated.  Mr. Ken Irvin, our Service Manager, will be in contact with you to address the specifics of your experience.  Ken and I work in concert with one another in order to look for ways to strengthen our performance and reduce the frequency of errors.  We have modified our sales process to help minimize the opportunity for this error to occur again.  My name is Brent Russell and I am responsible for reading every single review.  Please do not hesitate to call me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.  Thank you for the opportunity to be of service.  Brent

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
4649660b9c336045f1bf07ddd889d179?s=28
Ken I. at Parks Hyundai of Gainesville responded on 08/21/2017

Mr. Weinberg, i just wanted to apologize again and say I'm sorry we let you down and thank you for letting me know. I appreciate you taking the time to speak  with me. I've also made some notes on your customer account. Please dont hesistate to contact me if I can help you further, thank you. Ken Irvin 352-372-4251 X-64702

Peggy C. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
I have had all my service completed at Parks since 2010 our Santa Fe has over 105,000 miles on it.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 05:06 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/21/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review and comments with respect to your 2010 Santa Fe. We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement.

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"

(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Mary B. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Parks Hyundai is the ONLY place to go!!"
out of 10 stars, with 10 the best, they are at least a 30
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:36 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/18/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review and comments with respect to your 2004 Santa Fe. We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement.

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Kathryn R. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" great service from wonderful people"
I was in and out quick. They are always very nice too.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/17/2017 04:48 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/18/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review with respect to your 2017 Elantra. We are grateful for your comments about getting your car in and out of service in a timely manner...we constantly look for ways to exceed your expectatioins.  We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement.

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"

(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice experience"
Warranty work completed in one trip.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 05:45 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review with respect to your 2016 Tucson. In particular, thank you for your comments about having access to a quiet work area while you were waiting.

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
North F. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Efficient Service"
The work was completed on schedule and done well.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 09:57 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review with respect to your 2015 Sonata. We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement.

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Hung K. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice service "
Fast...clean...good services
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 09:52 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


Hello and thank you for taking time out of your busy schedule to provide a review of our Hyundai Service Survey for your 2015 Santa Fe. We wanted to take a moment to say "Thank You" for the 4-Star review of our services. Your thoughts and opinions really count at Parks of Gainesville as we use these surveys as one of the tools to help us identify opportunities to do a better job of serving you, our most important Client. We still have work to do to earn a 5-Star review from you and that will be our goal during your next visit.

My name is Brent Russell and I am responsible for reading every review, comment, and suggestion about our Dealership. I look for trends and pre-cursors to potential issues and then identify process modifications to help solve issues in advance or reinforce changes that have been made and are working to improve customer satisfaction.

Again, thank you for taking the time to share your comments. We do appreciate the 4-Star Review. We hope to exceed your expectations during your next visit to earn a 5-Star review.

Respectfully, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, timely service"
Courteous, timely service
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 04:22 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review with respect to your 2012 Elantra.  Thank you for your comments about your experience with our Service Department.  We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement. 

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
GREGORY W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is a "Top Priority""
Parks Hyundai of Gainesville is very trustworthy, knowledgeable, and courteous!
They really know the meaning of "Customer Service!"
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 03:53 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


Hello and thank you so very much for sharing your comments with us.  We DO aspire to exceptional customer service...and we are so pleased with your report of our performance.  Thank you for the 5-Star Review and the wonderful comments.  We are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement. 

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Nancy S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you!"
My care has eyelashes and cannot handle machine washing. The Service Dept. remembered this (Joey Goss) and wrote for the Service Staff to hand wash it, without my saying anything. How cool is that??
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 02:21 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017


That is REALLY COOL!  I want to see your car next time you come in...and yes, it is cool that Joey remembered.  Hello and thank you for the opportunity to be of service to you. You opinion REALLY counts at Parks of Gainesville. We are grateful for your taking time to complete our Hyundai Service Survey and thank you for the 5-Star review with respect to your 2015 Santa Fe. We promise, we are committed to a service process that constantly undergoes change to improve our day-to-day services...we call it continuous improvement. Personalized services is a big part of our focus.   

My name is Brent Russell and I am responsible for reading every single review, comment, or suggestion about our Dealership. In other words, we actually read Client Feedback and we are constantly looking for ways to improve our services, it is a growth process.

Please do not hesitate to call or email me at any time should you have any questions or need any assistance. You can reach me at (352) 372-4251, extension 63226 or via email at BRussell@ParksofGainesville.com.

With Respect, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Robert G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service"
This was our second scheduled service and again in and out with a smile!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 01:08 PM
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice facility. Friendly and Professional staff. "
They were professional, fair and honest. Thanks!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:59 AM
James H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Great service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:18 AM
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good and Fast Service"
Good and Fast Service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:01 AM
Harvey M. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HARVEY MILLER"
YOUR PERSONNEL WORK TOGETHER INSTEAD OF THE " I " OR "ME" SENERIO
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 01:07 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/15/2017


Hello Mr. Miller:  
Thank you so very much for taking the time to share your comments with us about your Service Experience involving your 2012 Genesis.  You drive an exceptional vehicle...it has to be very satisfying.  On behalf of all of us at Parks, we are grateful for your thoughts and feedback.  We subscribe to the concept of continuous improvement and the surveys are a great source of information to help us apply this concept.  

My name is Brent Russell and I am responsible for reading every single review, comment or suggestion.  Please do not hesitate to call or email me at (352) 372-4251, extension 63226, or at BRussell@ParksofGainesville.com.  Thank you for your review and 5-Star rating.  

Wishing you all the best.  With the GREATEST of respect.  Brent Russell, Director, Customer Relations - "The Guy with the Hat"

Odie H. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"None"
None
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 05:34 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017

Hello and thank you for taking time out of your busy schedule to provide a review of our Hyundai Service Survey for your 2015 Azera. We wanted to take a moment to say "Thank You" for the 4-Star review of our services. Your thoughts and opinions really count at Parks of Gainesville as we use these surveys as one of the tools to help us identify opportunities to do a better job of serving you, our most important Client. We still have work to do to earn a 5-Star review from you and that will be our goal during your next visit.

My name is Brent Russell and I am responsible for reading every review, comment, and suggestion about our Dealership. I look for trends and pre-cursors to potential issues and then identify process modifications to help solve issues in advance or reinforce changes that have been made and are working to improve customer satisfaction.

Again, thank you for taking the time to share your comments. We do appreciate the 4-Star Review. We hope to exceed your expectations during your next visit to earn a 5-Star review.

Respectfully, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people!"
Always great to deal with Sam and Nate!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/11/2017 03:41 PM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/16/2017

Hello and thank you for taking time out of your busy schedule to provide a review of our Hyundai Service Survey for your 2017 Elantra. We wanted to take a moment to say "Thank You" for the 5-Star review of our services. Your thoughts and opinions really count at Parks of Gainesville as we use these surveys as one of the tools to help us identify opportunities to do a better job of serving you, our most important Client.

My name is Brent Russell and I am responsible for reading every review, comment, and suggestion about our Dealership. I look for trends and pre-cursors to potential issues and then identify process modifications to help solve issues in advance or reinforce changes that have been made and are working to improve customer satisfaction.

Again, thank you for taking the time to share your comments. We are sincerely grateful for the 5-Star Review.

Respectfully, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"

(352) 372-4251 x63226
BRussell@ParksofGainesville.com
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/17/2017

By the way...thank you for the comments about Sam and Nate...you have made their days with your feedback...nothing is more important to them than making your experience the very best possible.  I sincerely appreciate you sharing your comments about these two gentlemen.  Respectfully,  Brent Russell

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"consumer"
great service
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:43 AM
Deborah B. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the cookies"
a;ways friendly
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:17 AM
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Brent R., Director of Customer Relations at Parks Hyundai of Gainesville responded on 08/16/2017

Hello and thank you for taking time out of your busy schedule to provide a review of our Hyundai Service Survey for your 2014 Elantra. We wanted to take a moment to say "Thank You" for the 4-Star review of our services. Your thoughts and opinions really count at Parks of Gainesville as we use these surveys as one of the tools to help us identify opportunities to do a better job of serving you, our most important Client.  We still have work to do to earn a 5-Star review from you and that will be our goal during your next visit.   

My name is Brent Russell and I am responsible for reading every review, comment, and suggestion about our Dealership. I look for trends and pre-cursors to potential issues and then identify process modifications to help solve issues in advance or reinforce changes that have been made and are working to improve customer satisfaction.

Again, thank you for taking the time to share your comments. We are appreciate the 4-Star Review.  We hope to exceed your expectations during your next visit to earn a 5-Star review. 

Respectfully, Brent Russell, Director, Customer Relations - "The Guy with the Hat"

"The Guy with the Hat"
(352) 372-4251 x63226
BRussell@ParksofGainesville.com
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