Parkway Automotive Services


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

333 Reviews

97% Would Recommend
Latest Review 19 minutes ago
LAUREN M. on 04/25/2017
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"AJ gave me a lot of attention and was very helpful. "
I had a great experience.
Vehicle: Toyota RAV4
Service Date: 04/24/2017
Review Created: 04/25/2017 09:31 PM
SADIE and KENNETH L. on 04/24/2017
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"Service"
Courtesy of workers
Vehicle: Buick Rendezvous
Service Date: 04/21/2017
Review Created: 04/24/2017 05:18 AM
Gaylon C. on 04/24/2017
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Gaylon said he was happy with the service this business provided.
Vehicle: BMW 330Ci
Category: Service
Service Date: 04/21/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
ALLAN and DEBORAH B. on 04/23/2017
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"truck repair"
Everyone at Parkway is extremely friendly and helpful, and the service is very good.
Vehicle: Toyota Tundra
Service Date: 04/21/2017
Review Created: 04/23/2017 06:32 PM
Amy C. on 04/22/2017
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"Great service"
Personalize service, and the staff remembering me from each visit. I trust the estimates in the work that is done as well.
Vehicle: Nissan Altima
Service Date: 04/21/2017
Review Created: 04/22/2017 05:40 PM
Nora S. on 04/22/2017
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Nora said Patrick was very helpful and knowledgeable.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 04/20/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Dave W. on 04/21/2017
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Dave said this business always does a nice job and he enjoys the people there.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/12/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Yuri Z. on 04/21/2017
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Yuri said the business provides very good service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/14/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Mark H. on 04/19/2017
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Mark said this business was very knowledgeable and they did what they stated. They were very fast and they repaired his vehicle perfectly.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/05/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Alex G. on 04/18/2017
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Alex said the repairs were done in a timely manner and he had no problems.
Vehicle: RAM 1500
Category: Service
Service Date: 04/14/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
STEPHANIE C. on 04/16/2017
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"Great customer service"
Great customer service I trust Parkway so much that even after moving the Cabot I will continue to use your services
Vehicle: Lexus RX 350
Service Date: 04/14/2017
Review Created: 04/16/2017 11:45 AM
Cherye R. on 04/15/2017
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Cherye said she liked the service at this business. Patrick did a good job. She said the cost of her windshield wiper replacement was too high.
Vehicle: Dodge Ram Van
Category: Service
Service Date: 04/14/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
MONIQUE M. on 04/10/2017
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"Awesome teamwork"
I would not want to go nowhere else
Vehicle: Toyota Camry
Service Date: 04/07/2017
Review Created: 04/10/2017 05:18 PM
CAROL and IRIS T. on 04/08/2017
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"Dependable."
Good Job!
Vehicle: Honda CR-V
Service Date: 04/07/2017
Review Created: 04/08/2017 10:55 AM
SUZI AND PETER P. on 04/08/2017
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"Car runs like it is brand new!"
Curtis, Chester, AJ...the whole staff at Parkway are super knowledgeable and definitely helpful! My 12 year old Explorer is back in tiptop shape. Thanks to the mechanics and entire team at Parkway!
Vehicle: Ford Explorer
Service Date: 04/06/2017
Review Created: 04/08/2017 07:37 AM
Leigh G. on 04/07/2017
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"Made things right"
Now here is where my opinion changed. Patrick asked me to come to the shop to discuss the matter with him and the shop foreman. I met with Dustin and Patrick at the shop and they apologized for the improper diagnostic. They told me they would make everything right and that I was correct in saying I had actually not needed the transmission. They adjusted my invoice and shop completed the valve repairs in awesome time with no additional cost to me. Patrick kept me informed the entire time and Dustin explained the repair in detail to me. The technician that repaired my front end, Bryan, did an excellent job with the front end and alignment and with the valve repairs.

I am one very satisfied customer in a situation where I could have easily been the least satisfied customer you have ever had to deal with. Thus I want to personally let you know that Dustin, Patrick, and Bryan deserve a HUGE job well done. Businesses always say customer satisfaction is number one, but usually don't deliver that promise when things go really wrong. You guys delivered on the promise that the customer is number one. Please convey my appreciation and thank you to Dustin, Patrick, and Bryan as well as your other staff.
Service Date: 03/14/2017
Review Created: 04/07/2017 03:31 PM
Mike D. at Parkway Automotive Services responded on 04/09/2017

Thank You Leigh
Mike

RICH and THERESA W. on 04/07/2017
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"Great personal service"
AJ arranged for a tow truck when my daughters van broke down. I was able to coordinate the entire process from pickup to repair approval and payment over the phone. This is an invaluable level of service for someone who travels for work and has kids that rely on them .
Vehicle: Ford Freestar
Service Date: 04/05/2017
Review Created: 04/07/2017 02:34 PM
DON and DIANE J. on 04/07/2017
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"Quick and Easy"
Thanks for another great job on servicing our vehicle. AJ we really appreciate the way you look after us.
Vehicle: Chevrolet Tahoe
Service Date: 04/05/2017
Review Created: 04/07/2017 07:47 AM
ADAM W. on 04/06/2017
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"Great service and friendly people!"
Would not go anywhere else. Curtis is very courteous and helpful.
Vehicle: Subaru Legacy
Service Date: 04/03/2017
Review Created: 04/06/2017 07:34 PM
JOE V. on 04/02/2017
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"Excellent Service!"
Parkway is outstanding in technical ability and customer service -- Curtis, AJ, and the new guy are all Rock Stars!
Vehicle: Hyundai Tiburon
Service Date: 03/31/2017
Review Created: 04/02/2017 07:55 AM
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