The service staff is friendly but it would be better if they actually listened to the customer when they drop off the car to be serviced. I have been there twice and both times I've walked away unhappy. Then they ask you to bring back the car and leave it for a day or overnight, but this dealership doesn't offer shuttle service or a loaner program. They did perform a state inspection without being asked, which was very nice, but the reality is that if you need more than an oil change, you might be better off going somewhere else.

Not Recommended

Jason T V. from Pearson Hyundai responded on 01/07/2014 05:41 AM

I am very sorry that you feel this way. I have tried to reach you several times to talk about what happen. I see we found the source of you noise being a rock stuck against you rotor and that we removed it at no charge. I do thank you for acknowledging our friendly staff in your review. I would really like the opportunity to speak with or meet with you about your visit. Please reach out to me when you have the opportunity. I would like a chance to make this right. I value you as a customer and would like to take care of your new Tucson for years to come. Thank you. I look forward to speaking with you.

Service Manager
Jason T. Vaughan

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com

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