Made an appointment with dealership five days out to have recall work done--second time the break switch will be replaced. Dropped the vehicle off the night before and picked up the vehicle the next day. I signed the paperwork and picked up my copy. It was not until that night when my husband looked at the and said it appeared the work had not been done. No one at the dealership bothered to call and explain this or explain this when I picked up the vehicle. I called the next day and was advised that they did not have the part and that they would have to order it. I do not understand why it was not ordered before when it was known that it was only going in for the recall work. Hyundai corporate was surprised by this as well stating that this was a part that the dealership should have had in stock. I called in to ask for the service manager as was requested by and attached letter and was simply transferred to a service advisor. I have completed the Hyundai survey and it was not all tens, but I could not talk to Jason if he won't come to the phone.

Not Recommended

Jason T V. from Pearson Hyundai responded on 09/19/2014 09:03 AM

I am very sorry this happened and caused you an extra visit into the dealer. We try to stock everything possible and some time unfortunatly run out of parts. I am glad we got you back in and taken care of. I see you tried to reach out to by phone and I am sorry I was unavailable to the phone. I may have been across the street at our pre-owned location. Please feel free to reach out to me any time, by phone or email. I hope to see you for your next service visit. Your next oil change is on me! Have a great weekend.

Jason Vaughan
Service Manager
Pearson Hyundai
804-276-0300
804-276-7484 fax
jasonvaughan@pearsonhyundai.com

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