Peninsula Truck Repair Inc


Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

65 Reviews

92% Would Recommend
Latest Review about 2 months ago
Ismael L. on 06/24/2015
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Ismael said the business provided informative service in a timely manner.
Category: Service
Service Date: 06/12/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
CLIFF M. on 04/22/2015
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"Service"
The company did a great job on our truck
Vehicle: GMC Sierra
Service Date: 04/17/2015
Review Created: 04/22/2015 06:04 AM
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 04/23/2015

Dear Cliff,  thank you very much for your review.  We really appreciate it.

Gabriel Sava
Gm
650-365-9795

DAVID G. on 03/26/2015
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"Good service but a bit expensive."
When I showed up for my Ford servicing on my motorhome, I was informed they no longer work on them. They gave me the address of Peninsula Truck Repair which was just a couple of miles from the Ford dealer. When I arrived and told them what I needed, and that I needed it now, they took me right in and did the work. It was the 65,000 mile service (oil change, multi-point inspection), and all went smoothly. There was a slight glitch when the wrong air cleaner showed up, and it took quite a while for the correct one to arrive, but this was not Peninsula's fault.

My only complaint was that it cost about $100 more than Ford charges, but it was worth it to get the work done so quickly. Everyone from receptionist to owner to workers were friendly. There is also a comfortable seating area where I could wait with free coffee.
Vehicle: Ford E450 Super Duty
Service Date: 03/25/2015
Review Created: 03/26/2015 07:10 AM
Nathan T. on 02/25/2015
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Nathan said the business did and outstanding job on his vehicle.
Vehicle: Isuzu
Category: Service
Service Date: 02/23/2015
Review Created: 02/25/2015
This review was collected via phone interview by Customer Research Inc.
Gabriel S., Gm at Peninsula Truck Repair Inc responded on 04/07/2015

Hi Nathan,  Thank you very much for your review.

Gabriel Sava
Gm
650-365-9795

PENINSULA T. on 02/20/2015
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"TOP NOTCH"
You have outdone yourself again. Thank you PTR
Vehicle: Chevrolet Chevy Express
Service Date: 02/19/2015
Review Created: 02/20/2015 04:54 PM
Ray G. on 02/19/2015
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Ray said the staff members at this business are great guys. They are good people to deal with.
Vehicle: Ford F550 Super Duty
Category: Service
Service Date: 02/11/2015
Review Created: 02/19/2015
This review was collected via phone interview by Customer Research Inc.
Bob W. on 01/30/2015
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Bob said everything was good. There was a delay getting the vehicle back, but it was a parts delay and not their fault.
Vehicle: Ford E-250 Super Duty
Category: Service
Service Date: 01/26/2015
Review Created: 01/30/2015
This review was collected via phone interview by Customer Research Inc.
John O. on 01/29/2015
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John said they are very personable and they explain things to him. He really appreciate their service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/28/2015
Review Created: 01/29/2015
This review was collected via phone interview by Customer Research Inc.
Chris L. on 12/19/2014
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Chris said the business provided him the best customer service he has ever received. They are fair and provided good communication. They performed the services in a timely manner.
Vehicle: Ford
Category: Service
Service Date: 12/15/2014
Review Created: 12/19/2014
This review was collected via phone interview by Customer Research Inc.
ERIC W. on 11/18/2014
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"Happy, Happy"
What great service. They made room in the lot for me to get my Motorhome in when it was towed. They had the problem fixed (fuel pump) within 3 days. Redwood General wouldn't even think about trying to get me in, even though I am a long-time customer.
Vehicle: Ford E450 Super Duty
Service Date: 11/18/2014
Review Created: 11/18/2014 08:02 PM
Jim R. on 10/29/2014
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Jim said they were very through and timely with ordering and getting parts in on time.
Vehicle: Ford F450 Super Duty
Category: Service
Service Date: 09/08/2014
Review Created: 10/29/2014
This review was collected via phone interview by Customer Research Inc.
Ken Z. on 10/27/2014
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Ken said the business was good and is happy he found a place that can work on his vehicle.
Vehicle: Ford Econoline
Category: Service
Service Date: 10/24/2014
Review Created: 10/27/2014
This review was collected via phone interview by Customer Research Inc.
CREST V. on 10/10/2014
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"2013 Toyota Tacoma"
First service and time frame of return was kept. You were late picking up the unit. I had to call to see if it was going to be picked up or not.
Vehicle: Toyota Tacoma
Service Date: 10/09/2014
Review Created: 10/10/2014 10:15 AM
Bob W. on 09/27/2014
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Bob said they did a great job. They were nice and polite when he called.
Vehicle: Ford E-250 Super Duty
Category: Service
Service Date: 09/23/2014
Review Created: 09/27/2014
This review was collected via phone interview by Customer Research Inc.
Mr./Ms. S. on 09/18/2014
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"Honesty"
They did the work and charged a fair price
Vehicle: Ford E-450 Super Duty
Service Date: 09/17/2014
Review Created: 09/18/2014 10:42 AM
ABCO R. on 09/12/2014
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"Great Service"
Best of all I can always count on them in a pinch.
Vehicle: GMC
Service Date: 09/05/2014
Review Created: 09/12/2014 05:54 PM
JOHN L. on 09/08/2014
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"Excellent customer service"
These folks are great. Super helpful and friendly.
Vehicle: Mitsubishi
Service Date: 09/03/2014
Review Created: 09/08/2014 06:49 AM
PENINSULA T. on 09/05/2014
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"Good guys "
As always great service
Vehicle: Ford F-150
Service Date: 09/03/2014
Review Created: 09/05/2014 09:32 AM
Steve H. on 08/21/2014
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Steve said this business did not quite figure out all of the problems that were wrong with his vehicle. It is running a lot better than it was before. They had it for two days and were still not able to detect everything that was wrong with it. He is going to have to return a second time, so they can detect these other problems.
Vehicle: Chevrolet C3500 HD
Category: Service
Service Date: 08/04/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
Ray C. on 08/20/2014
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Ray said Gabe was helpful.
Vehicle: Chevrolet RV Cutaway
Category: Service
Service Date: 08/15/2014
Review Created: 08/20/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 65 in total