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Peter's Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,591 Reviews)
94

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
4
Total ReScores
3.5
ReScore Average
94
Net Promoter Score ®

Business Details

About

Until somebody comes up with that "Perfect Car" Peter's Auto Works can make it seem that you already have one. We've stayed in business almost 30 years for two main reasons. We know our business, and we respect our customers. Welcome Until somebody comes up with that "Perfect Car" Peter's Auto Works can make it seem that you already have one. We've stayed in business almost 30 years for two main reasons. We know our business, and we respect our customers. Welcome

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(503) 684-3188

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
15787 S.w. 72nd Ave Tigard, OR 97224-7937
Peter's Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,591 Reviews)

VD
gravatar
VALERIE D.
Portland, OR
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2013
verified customerVerified Customer
A relationship turning sour
Pete's Auto Works served me well in the past. However, I recently took my Volvo in to have the check engine codes checked and to have the charging system checked out because I have been having problems with my charging system (clearly related to the contents of the alternator). I got charged for checking my check engine lights when there where none on because the dead battery cleared all the codes! Do you think a Volvo mechanic would have known that? No codes, no charge! They checked my charging system for a hefty fee even though I clearly explained the symptoms were intermittent. I was told nothing was wrong with my charging system, or my alternator, though all my dashboard lights sometimes come on after the car is turned off and kill the battery. I don't feel like any of the mechanics listened to me and tackled the root of the problem. Instead of getting the obvious problem solved, I was given a long list of nearly $3,000 dollars worth of recommended repairs -- money not well spent for half the day spent at the Volvo repair shop.
Recommended
Lewis H. from Peter's Auto Works responded on 12/24/2013 02:50 PM

We are sorry you feel that you were not listened to. You did have a code in the system but it did not pertain to the engine or charging system. The charging system checked out fine. We would not recomened replacing a alternator that checks ok, but If you would like us to install an alternator on your vehicle we would gladly use the charges you paid us against the price of the alternator if that is what you feel the problem is. Please let me know what you would like us to do for you. thank you.

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