What struck me most was how Amy called to let know of the status of the repair to my Toyota Rav4. Amy was very detailed in her explanations as to what the mechanical issues were, and used words that anyone can understand. I really appreciated her communications. Rob was another great representative of this establishment. Rob showed us the extent of damage, and the old part, that occurred to my vehicle.
I have been to a number of auto repair facilities, but this is the first one that communicated with me to this extent. My description of this service is not doing justice to my experience. You have to do business with Brooks Automotive to see for yourself!
Bob
Recommended
Robert P. from Brooks Automotive responded on 07/15/2013 08:56 AM
Thank you Bob for your wonderful review. It is our main goal to keep customers informed of repairs needing to be done and why! Have a great day
-Amy
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
I have been to a number of auto repair facilities, but this is the first one that communicated with me to this extent. My description of this service is not doing justice to my experience. You have to do business with Brooks Automotive to see for yourself!
Bob