Since then, I have replaced the grill myself and found another shop for my repairs.
"Not as great as I thought"
Called back the next morning after my car was towed there....was told "hold on" and I held for 20 minutes. They forgot I was on hold. They fixed what had to be fixed. Paid over $500. Picked the car up that night after work. Checked the car later the next day and realized the kidney grill on my BMW was loose because someone broke it. Would've been okay if someone told me about it. I need someone that can work on a car without breaking anything else.
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 02/08/2016
Thanks for the feedback. We apologize for you being on hold so long. It sounds like your car is repaired, so that is good. The grill disturbs us though and we would like to take a look at it. The technician remembers your car, but not the grill. Had he damaged it, he surely would have said something. That being said, it is possible we damaged it without realizing it. Please bring it back in so we can take a look at it for you and attempt to repair it. Sorry for any inconvienience.