ReScore Reviews™ (13)
97% Would Recommend
Latest Review 4 days ago
Review for Pfefferle Tire & Automotive Service Inc.
Michael C. on 04/04/2016
This is the last time we ever take a vehicle to this F airfield Location..Tonight my 17 y/o son had taken his car to get a oil change this evening. When he gets home he tells us he had a tech come out to him while they were changing his oil to tell him that he needed a new oil pan plug because THEY stripped it.. (Yet they did not send the part home with him) so we as parents could verify. They then decide to charge him for a oil pan saver and told him that he will need to have his oil pan changed before his next oil change!!! What kind of customer service is this.. They break the part and we pay for it!!!???? Then when i call to speak to a manger about it, one, you couldn't understand him, two, you should of heard the way he spoke to me as a customer. Absolutely no excuse for it! Very very upset with this place ...
Service Date: 04/04/2016
Review Created: 04/04/2016 03:58 PM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 04/05/2016
We have offered the customer a solution to their problem and we are awaiting a response from the customer. Please contact us at 829-1900 to discuss. Thank you,