Pfefferle Tire & Automotive Service Inc.


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

1257 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.9166667/5Overall Rating 3.9166667/5Overall Rating 3.9166667/5rating 3.9166667rating 3.9166667
Original
Overall Rating 2.4166667/5Overall Rating 2.4166667/5rating 2.4166667rating 2.4166667rating 2.4166667
97% Would Recommend
Latest Review about 24 hours ago
Review for Pfefferle Tire & Automotive Service Inc.
Deborah F. on 05/13/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Brakes SQUEAK!! Over Priced$$$"
I feel completely taken advantage of! How do brake pads cost $100?! Why when I look up the part number cannot find anyone charging 1/2 that cost at a dealer, manufacturer, or auto parts store. Drop the car off, agree to service and then excessive phone calls to increase cost. Guaranteed no squeaks? I'm embarassed to drive my car. Since myself, my spouse, and the service dept verbally abused eachother I cannot comfortably return my car to fix it. I do not trust you (anymore after 10 years), and I do not feel safe giving you my car again. I fear retribution.

To make it right, I will take the car somewhere else for normal pads, return you the over priced ceramic pads, and you will refund me the difference. I will be formally writing a letter to the owner (as no one will let me speak with him) as well as the BBB.
Vehicle: Ford Focus
Service Date: 05/03/2013
Review Created: 05/13/2013 09:26 AM
Steve P. at Pfefferle Tire & Automotive Service Inc. responded on 10/14/2013

We got in touch with the customer and had her return and found a brake squeak was coming from the rear brakes which were not replaced we cleaned and adjusted them at no charge to the customer