Poulsbo RV Body Shop


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

38 Reviews

95% Would Recommend
Latest Review about 5 years ago

Scott E. on 10/29/2011
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Scott said he could not say if he was completely satisfied with the business's communication because when he left messages for his advisor he did not receive any calls back. He said he spoke with a manager and after their conversation the communication between him and his advisor improved.
Category: Collision
Service Date: 10/11/2011
Review Created: 10/29/2011
This review was collected via phone interview by Customer Research Inc.
Roger N. on 10/27/2011
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Roger said he rated his overall experience with Poulsbo RV of Everett Repair Center a 3. He mentioned a light inside the RV wasn't repaired and the slide out had a leak in it. He was in London so he didn't expect the facility to keep him adequately informed.
Category: Collision
Service Date: 09/29/2011
Review Created: 10/27/2011
This review was collected via phone interview by Customer Research Inc.
Steve E. on 10/27/2011
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Steve heard about them through the website. He didn't know they had a location in his area. He said the girl he worked with was excellent.
Category: Collision
Service Date: 09/30/2011
Review Created: 10/27/2011
This review was collected via phone interview by Customer Research Inc.
Leta H. on 10/25/2011
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Leta said this business did a great job, and she appreciates everything the person who helped her with everything did for her.
Category: Collision
Service Date: 10/11/2011
Review Created: 10/25/2011
This review was collected via phone interview by Customer Research Inc.
Brian G. on 10/25/2011
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Brian said he stopped in just the other day and Mike in parts was extremely helpful when he was purchsing accessories for his travel trailer. Brian stated he'd planned to e-mail Mike's boss to let him know how much he appreciated Mike's help.
Category: Collision
Service Date: 09/29/2011
Review Created: 10/25/2011
This review was collected via phone interview by Customer Research Inc.
Richard D. on 09/23/2011
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Richard said the vehicle took about 2 months because the wrong parts came in.
Category: Collision
Service Date: 09/08/2011
Review Created: 09/23/2011
This review was collected via phone interview by Customer Research Inc.
Douglas G. on 09/15/2011
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Douglas said he wasn't kept adequately informed during the repair process and chose not to elaborate. He wasn't satisfied with the business's communication because there was practically none and he had to initiate it.
Category: Collision
Service Date: 08/27/2011
Review Created: 09/15/2011
Ron S. on 08/31/2011
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Ron said they did a great job and he wanted to thank them. His only complaint was because of the small lot he had to maneuver his vehicle around. It was like driving through a maze. They were really busy and the lot was really full. His one suggestion would be they expand their lot. He has a vehicle most businesses no longer work on but Poulsbo RV of Mount Vernon Collision welcomed the job. He may go back to check out the new vehicles for consideration in the future.
Category: Collision
Service Date: 08/18/2011
Review Created: 08/31/2011
Robert B. on 08/29/2011
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Spoke with Ms. Robert. She said she got the veicle back a week later than promised and she was never given a reason for the delay. She was kept adequately informed during the repair process, but they did not call her in the first week as they had promised. She got a call from this business the following week to let her know when her vehicle would be ready.
Category: Collision
Service Date: 08/17/2011
Review Created: 08/29/2011
Mike B. on 08/24/2011
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Mike said his RV looks as good as new.
Category: Collision
Service Date: 08/10/2011
Review Created: 08/24/2011
Ron R. on 08/22/2011
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Ron said he was very satisfied and the price he paid. It was cheaper than the estimate he was quoted. He was referred to the business from a mechanic at a Puyallup RV show.
Category: Collision
Service Date: 07/27/2011
Review Created: 08/22/2011
Todd R. on 08/19/2011
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Todd said he was not completely satisfied with the thoroughness of the person that prepared his estimate because she had bad communication skills and she was kind of b*tchy. He heard about this business because he has known about it for a long time.
Category: Collision
Service Date: 07/29/2011
Review Created: 08/19/2011
Richard G. on 08/12/2011
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Richard said he would not recommend this business to others because he did not like the way they handled situations. He was not being told the truth. He chose not to elaborate on what situations were not handled the way he liked it to be.
Category: Collision
Service Date: 07/21/2011
Review Created: 08/12/2011
scott T. at Poulsbo RV Body Shop responded on 08/25/2011
Richard.....unfortunately without more information with regard to what you think went wrong in the process, we cannot comment or improve on whatever the matter may be. Please feel free to contact us at any time with regard to your issues. Thank you, Scott Twomey Fixed Ops Director 206-824-7170
Christopher A. on 08/10/2011
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Christopher said his vehicle took an extra week because the paint was still curing.
Category: Collision
Service Date: 07/25/2011
Review Created: 08/10/2011
Ron V. on 08/10/2011
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Ron stated that he saw several television ads for the business.
Category: Collision
Service Date: 07/19/2011
Review Created: 08/10/2011
Richard D. on 08/10/2011
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Richard said his awning will need to be adjusted, because there is a leak. He planned to bring his RV back in for this. He heard about this business on the radio. He mentioned the sales gal was very helpful and very professional.
Category: Collision
Service Date: 07/21/2011
Review Created: 08/10/2011
John W. on 08/10/2011
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John said the vehicle was a few days late, the repair took them longer than expected.
Category: Collision
Service Date: 07/18/2011
Review Created: 08/10/2011
Dave L. on 07/27/2011
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Dave said Chris was very helpful and cheerful.
Category: Collision
Service Date: 06/30/2011
Review Created: 07/27/2011
Gilbert M. on 07/26/2011
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Spoke with Bonnie. She said her and Gilbert love this business and they are the best and the nicest she has ever been to.
Category: Collision
Service Date: 07/08/2011
Review Created: 07/26/2011
Larry G. on 07/25/2011
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Larry rated his overall satisfaction a 4 because there was a couple of things he wanted done and they were not, but he chose not to elaborate.
Category: Collision
Service Date: 06/30/2011
Review Created: 07/25/2011
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