Poulsbo RV Everett


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

211 Reviews

95% Would Recommend
Latest Review about 5 years ago

John A. on 10/31/2011
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John said he didn't rate his overall experience with this business higher, because he wouldn't rate anyone higher.
Category: Service
Review Created: 10/31/2011
This review was collected via phone interview by Customer Research Inc.
Talo B. on 10/31/2011
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Talo said the service was great and everyone was very good.
Category: Service
Review Created: 10/31/2011
This review was collected via phone interview by Customer Research Inc.
John A. on 10/29/2011
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John said he came over to the other part of the business to purchase parts and decided to buy an RV.
Category: Sales
Review Created: 10/29/2011
This review was collected via phone interview by Customer Research Inc.
James K. on 10/29/2011
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Spoke with Ellen. Ellen said she rated their overall experience with the business a 4, because they are quite satisfied with the level of services they receive at the business. However the expense for service is a little high. Ellen stated it is the compromise they make to obtain services at the business. She was absolutely satisfied with the courtesy of their service advisor. The business could serve them better by providing really accurate quotes for charges. Every once in awhile, they make a mistake, and there will be an additional $100 not estimated in the charge. It would be helpful to know the correct amount to pay for services at the business. Ellen stated she really likes their specials at the business.
Category: Service
Review Created: 10/29/2011
This review was collected via phone interview by Customer Research Inc.
Donald W. on 10/29/2011
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Donald said Meredith did a great job and everything else went fine.
Category: Service
Review Created: 10/29/2011
This review was collected via phone interview by Customer Research Inc.
Lanny J. on 10/28/2011
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Spoke with Carol. She said the visit was good.
Category: Service
Review Created: 10/28/2011
This review was collected via phone interview by Customer Research Inc.
Roger L. on 10/28/2011
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Spoke with Jennifer. She said she wasn't completely satisfied with the overall service experience because the refrigerator still opens as she drives down the road. Jennifer isn't completely satisfied with the quality of service work performed for the same reason as noted above.
Category: Service
Review Created: 10/28/2011
This review was collected via phone interview by Customer Research Inc.
Roger H. on 10/27/2011
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Roger said he doesn't know if he's satisfied with the quality of service work performed because he hasn't used it yet. It was fine.
Category: Service
Review Created: 10/27/2011
This review was collected via phone interview by Customer Research Inc.
Gary C. on 10/26/2011
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Gary said service was very friendly and courteous and they took real good care of him when he was there. He was allowed to spend a night on the property so overall, service was good.
Category: Service
Review Created: 10/26/2011
This review was collected via phone interview by Customer Research Inc.
Dean L. on 10/26/2011
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Dean said the locks for his trailer bar do not fit the keys. He will be going back eventually to get those fixed.
Category: Service
Review Created: 10/26/2011
This review was collected via phone interview by Customer Research Inc.
Darrell M. on 10/19/2011
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Darrell said he only had one problem. When they repaired the sink they switched the cold and hot water tap nozzles around. He is able to do it himself when he has time. He is looking forward to selling his motor home in 6 months time when he returns from Arizona.
Category: Service
Review Created: 10/19/2011
This review was collected via phone interview by Customer Research Inc.
Dennis D. on 10/05/2011
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Dennis said it was strange there was not a cover for the tank but they have called him and they have a cover waiting for him. Much of his satisfaction with his purchasing experience was due to Sean who did a great job for him. Note customer did say yes to completely satisfied.
Category: Sales
Review Created: 10/05/2011
This review was collected via phone interview by Customer Research Inc.
Jonathan E. on 10/03/2011
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Jonathan said Chris was great. He mentioned that he will be in the market to purchase a 2010 Cascade 285BH sometime next year.
Category: Service
Review Created: 10/03/2011
This review was collected via phone interview by Customer Research Inc.
Don B. on 10/03/2011
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Don said he would like to thank the foreman at this business, whose name he can't remember, for changing the air vents for him. He did a great job.
Category: Service
Review Created: 10/03/2011
This review was collected via phone interview by Customer Research Inc.
Paul S. on 10/03/2011
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Paul said he had good experience.
Category: Service
Review Created: 10/03/2011
This review was collected via phone interview by Customer Research Inc.
Francis H. on 10/01/2011
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Frances said he didn't rate his overall experience with this business higher because they didn't fix his door like they were supposed to. After he picked up his RV the door flung open, and he had to return to this business for them to fix it. Because of the above he wasn't completely satisfied with the quality of service work performed on his RV. His overall experience with this business was very positive, and this business is a vast improvement over other RV businesses he has gone to.
Category: Service
Review Created: 10/01/2011
This review was collected via phone interview by Customer Research Inc.
Marc S. on 09/28/2011
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Marc was not completely satisfied with the overall service experience because there were 2 things he wanted completed last time. The first was to have the blind shade above the bed fixed by restring, which was not done, but he could not leave the vehicle to be done later. The other was a price quote on a new shade for above the bathroom window. A new shade was ordered and he was told it would be in within a couple of days, but it has been a couple of weeks now. He was not completely satisfied with the communication because he had to call his service advisor for updates.
Category: Service
Review Created: 09/28/2011
This review was collected via phone interview by Customer Research Inc.
Burton G. on 09/27/2011
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Spoke with Nancy. She stated that she had asked the business to paint match the ceiling where the manufacturer had moved the light fixture in the RV but they didn't do that. The business put a hole in one of her screens on the back of the RV. She would like someone from the business to contact her about the above-mentioned issues. Nancy wasn't satisfied with the quality because of the above-mentioned reasons. She said that the people are very nice at the business. When they purchased the RV the business wasn't pushy that is why they went back to them.
Category: Service
Review Created: 09/27/2011
This review was collected via phone interview by Customer Research Inc.
James T. on 09/27/2011
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Spoke with Crystal. She said they are going to come down again to have them go over some things that didn't quite sink in when they were explaining to them. She is going to make a list first. There was an area they park the vehicle to show the vehicle to the customer. The vehicle wasn't parked there. They parked it by the dump. It was hard to walk around. She and James were stumbling over things. She was afraid she would trip. There were no vehicles parked in the showing area at the time. They should've put her vehicle there she would've felt safer.
Category: Sales
Review Created: 09/27/2011
This review was collected via phone interview by Customer Research Inc.
Rich G. on 09/27/2011
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Rich said after having completed the first oil change on the vehicle and drove it about 100 miles down the road, the service light came on. When he popped the hood he saw the oil cap had not been put back on. He had to unhook the battery after replacing the cap to get the service light to go off.
Category: Service
Review Created: 09/27/2011
This review was collected via phone interview by Customer Research Inc.
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