Puente Hills Hyundai


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2018 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.9032248/5Overall Rating 4.9032248/5Overall Rating 4.9032248/5Overall Rating 4.9032248/5rating 4.9032248
Original
Overall Rating 2.51613/5Overall Rating 2.51613/5rating 2.51613rating 2.51613rating 2.51613
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Jenny K. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Puente Hills Hyundai"
Good service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/22/2017 01:46 PM
CHAN P. at Puente Hills Hyundai responded on 08/22/2017

Hi Jenny,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

ENRIQUE D. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A friendly environment"
I like the diversity and the friendly staff, they welcomed me and made me feel important :)
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/22/2017 09:40 AM
CHAN P. at Puente Hills Hyundai responded on 08/22/2017

Hi Enrique,
Welcome to Puente Hills Hyundai.
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Verified Customer on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Javier most of all Aldo the rest of the employees from the wonderful cashier ect"
Always have because you are focused on my needs with my Hyundai way after my purchase of my new Sonata!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/22/2017 07:27 AM
CHAN P. at Puente Hills Hyundai responded on 08/22/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Arturo G. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is great"
Customer service is great
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/21/2017 10:07 AM
CHAN P. at Puente Hills Hyundai responded on 08/21/2017

Hi Arturo,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Michael P. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ok"
Ok
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/21/2017 08:54 AM
CHAN P. at Puente Hills Hyundai responded on 08/21/2017

Hi Michael,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Kinwa L. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very flexible and customer care first service."
I'd like to thank Ricky Enriquez for taking an extra mile in providing the service that I was looking for. I originally had an appointment with Gin but upon my arrival, Gin was busy with another customer and I had to sit and wait. Ricky realized the situation and as soon as he became available, he took me over to his booth and started taking care of my car. This is great service and proven customer care first.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/20/2017 11:16 PM
CHAN P. at Puente Hills Hyundai responded on 08/21/2017

Hi Kinwa,
Thank you for taking the time to complete our survey.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Ricky and look forward to seeing you again for your next scheduled service visit.

Richard R. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
The guy was great and I walked out with a smile on my face. The man succeeded in his job.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/19/2017 06:58 AM
CHAN P. at Puente Hills Hyundai responded on 08/21/2017

Hi Richard,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Michael O. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good customer service"
I went into the dealer for a oil change it took longer than normal so my advisor took care of me. Would come back again.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:14 PM
CHAN P. at Puente Hills Hyundai responded on 08/21/2017

Hi Michael,
Thank you for taking the time to complete our survey and shared on Tweeter.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score to Javer and look forward to seeing you again for your next scheduled service visit.

Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"服務不錯,效率很好。"
會的。
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/18/2017 04:47 PM
CHAN P. at Puente Hills Hyundai responded on 08/18/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional "
The waiting area was clean and comfortable with fresh coffee and fruit.
Suggestion to have either service advisor or technician to go over the service work that was performed on the vehicle.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/18/2017 04:34 PM
CHAN P. at Puente Hills Hyundai responded on 08/18/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

David G. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Highly recommended
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:17 AM
CHAN P. at Puente Hills Hyundai responded on 08/18/2017

Hi David,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Joseph R. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient professional service."
Javer and Ray ensured my alternator problem was covered under my extended warranty then proceeded to correct the problem in a timely fashion.
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:04 AM
CHAN P. at Puente Hills Hyundai responded on 08/18/2017

Hi Joseph,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Javier handled checking me in. I bought my car in 2012 and he is the only familiar face I see in the Service Dept. I have also had dealings with Javier in the Service bay area and I will say, they both are excellent representatives for this dealership.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:37 PM
CHAN P. at Puente Hills Hyundai responded on 08/18/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Haksung L. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great service and very friendly staffs.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 05:07 PM
CHAN P. at Puente Hills Hyundai responded on 08/17/2017

Hi Haksung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Kathleen P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Sean was very up front with me on what service my vehicle would need. The technician was able to correct a transmission issue that had been plaguing us for a while and another dealership was not able to correct.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:51 AM
CHAN P. at Puente Hills Hyundai responded on 08/17/2017

Hi Kathleen,
I will pass on the kind words to Sean.
We appreciate the survey and the 5 Star score.
We look forward to seeing you again for your next scheduled service visit.

Tim S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
no hidden costs they tell you what you need and you choose what you want how much it costs that's what you pay.great.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 09:33 AM
CHAN P. at Puente Hills Hyundai responded on 08/17/2017

Hi Tim,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Weston M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rick was great"
Better then win
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/16/2017 01:04 PM
CHAN P. at Puente Hills Hyundai responded on 08/16/2017

Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Verified Customer on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great people, facilities"
Need more people to complete work in timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/16/2017 07:45 AM
CHAN P. at Puente Hills Hyundai responded on 08/16/2017

Hi,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on last visit.
I will provide more training to all employees for better service next time.
You are a very loyal customer to us and look forward to seeing you soon.

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/16/2017 07:32 AM
CHAN P. at Puente Hills Hyundai responded on 08/16/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees are very efficient."
Excellent customer service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/13/2017
Service Type: Repair
Review Created: 08/15/2017 08:40 PM
CHAN P. at Puente Hills Hyundai responded on 08/16/2017

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Displaying Review 1 - 20 of 2018 in total