96% Would Recommend
Latest Review 3 days ago
pat b. on 03/23/2017
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"affordable"
and
Vehicle: Chevrolet HHR
Service Date: 01/28/2017
Review Created: 03/23/2017 07:28 PM
Alberto C. on 03/22/2017
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Alberto said this business was able to get his vehicle fixed and they answered all of his questions.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/18/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
Tom K. on 03/21/2017
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Tom said this business was good. He has been using this business for 20 years.
Vehicle: Mazda 3
Category: Service
Service Date: 03/18/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Sherry T. on 03/21/2017
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Sherry said she is very pleased with this business and she will use them again. They do good work and she has complete trust in them.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 03/18/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
CAROL C. on 03/10/2017
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"Dave makes things easy and affordable"
Would'nt take my car any where else
Vehicle: Nissan Maxima
Service Date: 03/08/2017
Review Created: 03/10/2017 08:46 AM
Edward W. on 03/10/2017
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Edward said this business was great. The staff were friendly and timely.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/07/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
DAVE T. on 03/06/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Upsell crazy."
I had taken my Rav4 here previously for work and the work seems fine but there was always an upsell at every visit so I got tired of the pressure and quit going. Today, I needed a simple oil change and they are close so I decided to take the Rav for a quick service. Dropped it off just after opening and went to do run some errands. About an hour later I get a call from a tech saying my car was done but there were several other routine services due and an oil leak coming from the valve cover. I asked for an estimate on replacing the valve cover gasket. He said $100 labor plus parts and that it should take about an hour and half which would be about 11 am. I figured the gasket would cost about $25 so I said do the valve cover but not the other services he mentioned since they were done earlier at another shop. I called about 11 and they said it wouldn't be done until 1 which was slightly frustrating. I called about 130 and my car was done. I went to the front desk to pay. Nobody was at the counter for several minutes. The owner came in and handed a key to another customer that was waiting and basically ignored me an walked back out. A younger man came in a few minutes later and wrote up the ticket which ended up being $206. I asked the price of the valve gasket replacement and he said $163, $100 labor and $63 for the gasket. I mentioned that the price for a gasket seemed pretty steep and he said there was a delivery charge for the part. I just looked at him, paid, and left. I googled the cost for a valve gasket and you can purchase them for around $20. And their $20 oil change they advertise ended up costing almost $40 so go figure. I won't be going back. Btw, there is an app called open bay that will solicit quotes for different services. I received 6 quotes for a valve cover gasket replacement and the the highest quote was $116. Hindsight is always 20/20.
Vehicle: Toyota RAV4
Service Date: 03/03/2017
Review Created: 03/06/2017 08:32 AM
DAVE S. at Sornoso Auto Repair responded on 03/21/2017

im sorry for  miss charge i have a new worker . who no long with me . he was a guy i tryed out but didnt work out . he was very indenpence and the charge for repair was to much, come back for your refund . next time talk to me and ill take care of it . thanks DAVE  

chris o. on 03/02/2017
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"DAVE and his wife PAM."
Dave always takes care of me the right way.
Vehicle: Chevrolet TrailBlazer
Service Date: 02/28/2017
Review Created: 03/02/2017 04:47 AM
Jessie W. on 02/24/2017
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Jessie said the business was quick and they took care of business.
Vehicle: BMW 528i
Category: Service
Service Date: 01/10/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Aleyna M. on 02/23/2017
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Aleyna said she feels very comfortable at the business. It's like a family and they take care of her vehicle.
Vehicle: Saturn Ion 1
Category: Service
Service Date: 01/11/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Cathy J. on 02/21/2017
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Cathy said they changed her oil and her headlight in a jiffy. They did what she asked.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/18/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Oscar V. on 02/21/2017
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Oscar said he has found this business to be good. They always take care of what he needs them to. They provide good service and they take care of their customers.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/01/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Eric G. on 02/21/2017
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Eric said the employees at the business were pleasant and honest. They did quality work on his vehicle and they gave him a reasonable price for the service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 02/18/2017
Review Created: 02/21/2017
This review was collected via phone interview by Customer Research Inc.
Dan S. on 02/20/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Dan said he got 3 tires from this business and was quoted $200 but when he went to pay, he was told the cost was $300. He would like the warranty for the tires. He said he felt he was overcharged. They generally do good work but this last time was enough to blow it away, it is a trust thing.
Vehicle: Buick Regal
Category: Service
Service Date: 01/26/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
Corey M. on 02/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Corey said they were great. He was in and out quickly and they are very social.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/26/2017
Review Created: 02/20/2017
This review was collected via phone interview by Customer Research Inc.
Jerry D. on 02/18/2017
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Jerry said he had great service. It was a great experience and this is a great business. He is a long time customer and he would recommend them to others.
Vehicle: Honda Accord
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Albert G. on 01/27/2017
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Albert said they're really good to him. They do what he asks and they do it right. He has no problems with this business.
Vehicle: Nissan Sentra
Category: Service
Service Date: 01/13/2017
Review Created: 01/27/2017
This review was collected via phone interview by Customer Research Inc.
Bobbie T. on 01/12/2017
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Bobbie said the business does a good job, and they take good care of their customers.
Vehicle: Ford Mustang
Category: Service
Service Date: 01/09/2017
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Eric B. on 01/11/2017
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Eric said he had a great time at this facility during his last visit. They provide great service and he has never had a problem. They are dependable and they treat him well. The mechanics are good and the staff is helpful and patient. He said he hopes they stay in business.
Vehicle: Honda Accord
Category: Service
Service Date: 01/07/2017
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Bernice M. on 01/09/2017
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Bernice said her experience with this business was excellent.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/05/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
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