Hello , to whom it may concern . My name is Alvin Kelsey . I visited your establishment on 11/19/2018 . I dropped my 1998 Pontiac Firebird off at your facility at 7:30AM that morning for the fitting of 4 brand new tires & also to have an alignment done . I was told that my vehicle would be ready at 12 noon . I returned at 12 noon & was told my vehicle still wasn't ready . I took the vehicle to them at 7am . They told me it was going to be ready at 12pm lunch time . A co worker took me back up there at 12pm & they said that they were having trouble removing the tires from the rim's . I got this phone call Monday 11/19 at 4:16pm . In the call he said nothing about the spacers lug nuts . Lynn picked me up from work at 5pm . Drove me to pugh's . My vehicle was parked out in front in a parking space . I walked in & the employee said are you here for your vehicle ? I responded yes . His response was she's already to go . He gave me the keys to the vehicle & I asked did y'all save the tires yall took off like I asked ? Then another employee walked up on me responding yes but they had problems getting the tires to lay flat against the spacers but they assured me that they had tightened all the lug nuts . I told him that I would take care of it & the employee help me put the other set of 4 tires into the vehicle . Then watched as I drove off . There was no mention of the lug nuts in this phone call . Nor did they call my mother . Also since there by the mall I'm sure the mall security cameras will show that I didn't pull out of that parking lot recklessly .at less than 2 miles a hour in a distance of 0.6miles in which I traveled on the alternate route I took . You telling me all 5 lug nuts came off the wheels ?
This is the phone call I received on the 11/20 . I have pictures of damages , voicemails , & receipts from other companies .
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
This is the phone call I received on the 11/20 . I have pictures of damages , voicemails , & receipts from other companies .