I have always had great experiences with you but Friday I had tires mounted for my Focus ST and the tech was very sloppy. There was excess tire sealant on the sidewalls, sticky smudges all over the wheels (can't tell if they're scratched until I can clean it off) and even tire sealant on the body. I even went to the length of cleaning the wheels in 40 degree rainy weather to make it easier to get a good clean mount and balance. Crack the whip Jimmy, you guys are better than this.

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Jimmy L. from Quality Tire & Auto Inc. responded on 11/03/2013 11:33 AM

Troy,

I sincerely apologize for the condition of the tires/wheels after we worked on your vehicle. I take responsibility for this because that is something I am responsible for making sure it gets done before you leave. There is no excuse for sloppy work. We have been short handed this week due to an injury and I should have taken this upon myself to do. I would be happy to have you come by at a time that is convenient for you so we can clean up the wheels and inspect them for you. Please email or call me if you'd like to discuss that option. Sorry once again, we strive to make sure our customers are happy with our service and will work to regain your trust.

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